Nicoking2001
lvl.1
New Caledonia
Offline
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Hello Everyone,
I've been a happy owner of a Mavic Pro for a couple of months. Never had to complain about it, was handling most situations quite well (even tho I was not using it a lot), and never had any crash or problem with it, until....
...until it suddenly could not calibrate its gimbal anymore. Gimbal was becoming crazy everytime I was starting the drone, knocking on some sides while initializing/calibrating.
This happened without any logical reason, as the drone itself looks pristine, perfect, mint. In fact, I could have sold it recently like new, this says a lot! Not even a single scratch on it, always use with amazing care, cleaned after every session.
Of course, I have contacted DJI support, and Calvin, from their "Rescue Squad", was very professional, bringing me immediate assistance, asking me to send it back to them for repair.
I have read, on this forum and elsewhere, that I was not the only one with this trouble, sometimes happening just a few days/weeks after buying it. Most people were saying that the problem was solved by sending it back to DJI and covered by the 12-months warranty.
Now, I am being asked by DJI Repair Service to PAY A HUNDRED DOLLARS for the repair (they need to change the gimbal itself), which surprises me quite a lot, given the perfect condition of the device and the fact it has barely been used for 6 months. I know that most people reading this may doubt and think the drone was crashed. Well, it wasn't. Never, ever. The shell itself could be shown in this thread by some DJI agent and that would prove my words. One day, I just put the drone out of its DJI official bag and start it, then the gimbal/camera became crazy...
More than the money they ask me to pay, which is totally nonsense to me and reveals an unprofessional dishonest way to do business, I am now afraid that I may get the exact same problem in a few months again, and have to send the drone back, again and again, paying everytime for not only the shipping fees but also the repair itself!
Could ANY DJI REPRESENTATIVE here do something and ask their REPAIR CENTRE to provide some HONEST SERVICE? (case number CAS-877773-Z2K9V6 , if they ever care about their customers).
Thank you everyone for reading this. I wish no one here to have to face what I face, this would make most people stop trusting this company...
Cheers!
*Nick*
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