Hi, i sent my dron to DJI repair service Germany after my drone crash on take off by self without my controls and now its been over 4 weeks without any information and it have same status for last 12 days "We are conducting data analysis for your case. It will take 2-5 working days to conduct damage assessment. Please wait patiently."
Any sugestions who can i contact or what to do to see real status of repair . I'm really losing patience now.

  

Matt, we are so sorry to have kept you waiting for so long, could you please post the case number here? We will look into what happened and help to speed up the process, thanks.

DJI Mindy Posted at 2017-8-29 01:33
Matt, we are so sorry to have kept you waiting for so long, could you please post the case number here? We will look into what happened and help to speed up the process, thanks.

Mindy case nr is:CAS-834356-Z0M1Z9

MattMeorro Posted at 2017-8-29 02:11
Mindy case nr is:CAS-834356-Z0M1Z9

Matt, I've checked the case, you sent in the drone by your dealer, right? The data analysis has been completed several day ago. Have you contacted them for the result of data analysis?
In addition, I have forwarded this issue local team to check what happened, and the result will be sent to your dealer soon. Appreciate your patience.

DJI Mindy Posted at 2017-8-29 02:25
Matt, I've checked the case, you sent in the drone by your dealer, right? The data analysis has been completed several day ago. Have you contacted them for the result of data analysis?
In addition, I have forwarded this issue local team to check what happened, and the result will be sent to your dealer soon. Appreciate your patience.

Yes, by Aviteh firm. Aviteh responded to me now that they did not receive any information from DJI for my drone..

MattMeorro Posted at 2017-8-29 04:56
Yes, by Aviteh firm. Aviteh responded to me now that they did not receive any information from DJI for my drone..

Hi, Matt, we had informed the appropriate team to take care of this case. And they will get this sorted out soon, please wait patiently, thank you so much.