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Very satisfied with DJI Support!
380 4 2017-8-29
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Gustave
lvl.2
Flight distance : 138 ft
Netherlands
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My newly acquired Phantom 4 Pro (July) showed some errors when I wanted to fly it for the second time, on my holiday location. I posted in this forum about these problems (Air Encoder Error (0x20), 'No transmission signal', malfunctioning DJI Assistant 2 <-> Phantom 4 Pro on Windows 10 PC.

In the end I opened a support ticket with DJI and they helped out fantastically.

I sent the P4P to DJI on Monday, the 21th of August. And today, Monday August 29th, I got my new Phantom 4 Pro on my doorstep.

Thanks a lot DJI, hats off.
2017-8-29
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Texas
lvl.1
Flight distance : 53386 ft
United States
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Fingers crossed I will be able to say the same. At this point, I can't.
2017-8-29
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Montfrooij
Captain
Flight distance : 1934915 ft
Netherlands
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Thanks for the positive feedback!
Nice to read about it.
2017-8-29
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djiuser_55RMcis
Banned

United States
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Tip: the author has been banned or deleted automatically shield
2017-8-29
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DJI Susan
Administrator

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Appreciate your update and positive feedback, we are pleased to hear everything turns out to be great, enjoy it and hope you have a good time on flying.
2017-8-29
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