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Help with crash data
702 3 2017-8-29
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Pez942
Second Officer
Flight distance : 166512 ft
United Kingdom
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Hi,

I was wondering if anyone can help me with a crash I had a day after owning the spark back at the end of July. Luckily the spark survived it fine and have flown 70+ flights since with no issue, but I can't help but think back to that 2nd day crash and wonder what I did wrong.  I was using the RC with an iphone 6 and an OTG cable. From memory I was about the try a 'rocket' in the quickshots menu.  The spark appeared to do nothing on hitting go so I was looking at the display on my phone not realising that the spark was drifiting backwards and as you can see from the footage collides with a tree. Looks like my issue starts around the 3m35s mark in the log.  Any help figuring out what I did wrong that day would be appreciated.

http://www.phantomhelp.com/LogViewer/2JHZ0223AO71MYPHISY3/

https://www.dropbox.com/s/jps5hac8o512olq/DJI_0006.MP4?dl=0


2017-8-29
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DJI Susan
Administrator

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Did the crash happen with the latest firmware? If yes, please refer this tutorial video and export all data for further analysis. Appreciate your cooperation.

2017-8-29
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Pez942
Second Officer
Flight distance : 166512 ft
United Kingdom
Offline

No it was on the previous firmware which was the latest at the time.
2017-8-30
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DJI Thor
Administrator
Flight distance : 13602 ft
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Pez942 Posted at 2017-8-30 00:32
No it was on the previous firmware which was the latest at the time.

Sorry to hear about the crash, please check if the flight data of that crash incident still remains in the drone, export it via DJI assistant 2 and contact our support support.eu@dji.com to start a data analysis. Besides, we also suggest sending the drone back for an overall check if needed. Thank you.
2017-8-30
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