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Red error message on DJI Go app
1354 11 2017-8-30
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RoadHazard
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Flight distance : 58609 ft
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For the last few days I've gotten a new red error message when starting my Phantom 3 Std. It's near the upper-left corner of the iPhone screen, about where yellow caution messages about signal interference usually appear. The red error box says something about not flying higher than 30m or farther than 50m, although it doesn't seem to prevent me from doing so. It also suggests that I restart (it doesn't say whether to restart the drone, the app, the controller, or all three) but doing so doesn't seem to make any difference, either. The red box pops up the next time just like before.

I haven't upgraded the P3S firmware in quite a while, so it's not firmware-related. I do update the iOS app regularly, so it's possible that this is tied to the latest DJI Go revision. I'm running 3.1.15 (2803) now.

Any ideas what this message is about, or what bad things might happen if I continue to disregard it?


2017-8-30
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ALABAMA
Captain
Flight distance : 10422228 ft
United States
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It started with the last app update.  I just ignore it.
2017-8-30
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DJI Diana
Administrator
Flight distance : 2408 ft

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What is the current firmware version of the drone? Could you please post a screenshot of the error message?
2017-8-30
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RoadHazard
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DJI Diana Posted at 2017-8-30 19:14
What is the current firmware version of the drone? Could you please post a screenshot of the error message?

Remind me how I tell what firmware version I have?
2017-9-1
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Aardvark
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Flight distance : 384432 ft
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RoadHazard Posted at 2017-9-1 08:59
Remind me how I tell what firmware version I have?


With all connected and powered up, look at 'About' at bottom of 'General Settings' menu in DJI Go 4, that list all the current firmware & App' in use.
2017-9-1
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DJI Diana
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RoadHazard Posted at 2017-9-1 08:59
Remind me how I tell what firmware version I have?

Plus, there is a pic for your reference. 1.png
2017-9-2
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RoadHazard
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Flight distance : 58609 ft
United States
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Aardvark Posted at 2017-9-1 13:27
With all connected and powered up, look at 'About' at bottom of 'General Settings' menu in DJI Go 4, that list all the current firmware & App' in use.

Thanks. Two screenshots attached. The firmware appears to be v1.8.10.

error message

error message

versions

versions
2017-9-3
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Peterx
Captain
Flight distance : 1479547 ft
Germany
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Did you re log in the DJI account via DJI Go yet?
2017-9-4
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RoadHazard
lvl.2
Flight distance : 58609 ft
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Peterx Posted at 2017-9-4 00:22
Did you re log in the DJI account via DJI Go yet?

Yup. On the iPhone app, I signed out and back in. Doesn't seem to change anything.

(Having said that, there seems to be some confusion on this site about what "logging out" actually means. It's possible I haven't done the correct thing.)
2017-9-6
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ALABAMA
Captain
Flight distance : 10422228 ft
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http://forum.dji.com/thread-111860-1-1.html
2017-9-6
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RoadHazard
lvl.2
Flight distance : 58609 ft
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ALABAMA Posted at 2017-9-6 07:58
http://forum.dji.com/thread-111860-1-1.html

Yeah, I read that thread before posting. Their conclusion seemed to be, "just ignore that big red error message and pretend nothing's wrong" That's not a very satisfying answer, but it's the best we've got so far.
2017-9-7
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jbj220
Second Officer
Flight distance : 724275 ft
United States
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Wanna fly without the error message??? use litchi...
2017-9-8
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