I got transferred around to 3 different people just for all of them to say I don't do that, go to the website.  At least act like you are trying to help instead of saying on the phone oh the website has questions that require information I am unable take over the phone...You are the RMA department, are you not supposed to process RMA's that require gathering information.

Thanks Alot

Sorry for this, I would recommend you start an RMA case on the DJI website since the Online Repair Request is more convenient for the customers. https://repair.dji.com/en/SelfRepair/Area

At least Diana didn't say it lol..... this is the place to get real help.