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Customer Care Sucks on a Friday
409 2 2017-9-1
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fansab98c76a
lvl.1
United States
Offline

I got transferred around to 3 different people just for all of them to say I don't do that, go to the website.  At least act like you are trying to help instead of saying on the phone oh the website has questions that require information I am unable take over the phone...You are the RMA department, are you not supposed to process RMA's that require gathering information.

Thanks Alot

2017-9-1
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DJI Diana
Administrator
Flight distance : 2408 ft

Offline

Sorry for this, I would recommend you start an RMA case on the DJI website since the Online Repair Request is more convenient for the customers. https://repair.dji.com/en/SelfRepair/Area
2017-9-1
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
Offline

At least Diana didn't say it lol..... this is the place to get real help.
2017-9-2
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