Hello ,
I received my new mavic pro last week and I have just seen that there is a problem on the images
this makes a blurry dark spot on light surfaces
it is clearly visible on the photos and videos
visible on a white support

photo taken by lighting the side lens with a lamp, the outside is clean, it's inside :-(


I am disappointed given the price of the drone
I sent a mail to the support


I hope this will work out,
someone has already encountered this problem ?

Best regards , Stephane

are u using nd filters? if so then these must be cleaned very carefully as they mark easily and require a bit of attention to clean all marks off properly. Even though i store mine in individual packets and take care not to get finger marks on the filter, each time i swop out i have to clean them again. other wise check that yr camera lense is free of marks. Ifg not this issue then unfortunately at a loss for what else it might be.

Hello ,
thank you for your reply
unfortunately, no, that's not it, the picture here is taken without any filter on the lens.
and the lens is clean and intact externally

Stephane_80 Posted at 2017-9-2 14:03
Hello ,
thank you for your reply
unfortunately, no, that's not it, the picture here is taken without any filter on the lens.

and no gimbal cover on right?
if you must send it back to dji then i suggest you take pictures of yr drone before you do.
We have had some (not many) users who might have benefited from taking pics before sending their drone back.
Not something you should worry about too much but if you are one who likes to take some precautions, then taking some images of yr drone is worth the small effort it takes.
If i had to send my drone in for a camera issue i would make inconspicuous tiny marks on various parts of my drone to be able to see what was changed / replaced when it returns.

no, no gimbal cover.

yes, I thought about it
the drone is brand new
it makes me a little afraid to send it in repair and to recover it in a worse state

someone knows if the repair process is long for France ?
And if it goes well ?

Stephane_80 Posted at 2017-9-2 14:50
someone knows if the repair process is long for France ?
And if it goes well ?

how new is it?  can you return it and get another? like an exchange?  the issue with Dji repair centers they can be anything from incredibly quick and helpful to one of the worst experiences ever and a huge turn off so impossible to honestly say how good they can be, they arent consistant.    if you can i suggest returning it for refund to buy another or exchanging for another it claim it was defective camera..  

thank you for your reply
it has 4 days
I could send it back to the seller, yes,
but what is embarrassing is that I have subscribed a "DJI Care refresh" on the other hand, at DJI website

Stephane_80 Posted at 2017-9-2 15:38
thank you for your reply
it has 4 days
I could send it back to the seller, yes,

dont worry about it!  i would exchange it still at store then you can contact DJi care refresh via email:  djicare@dji.com  but it maybe different for france and ask for a refund, they will instruct you what all info to provide them.  you can also probably transfer refresh to new Mavic Pro as long as it is brand new, they should allow it.

Sorry to hear about your case. If it can not be removed in appearance, I suggest sending the drone in. Since you had contacted our support team, they will also help you out. Appreciate your patience.
For the DJI Care Refresh, don't worry, we will also help to take care of it accordingly.

thank you for your reply



I took some pictures with the light this morning,
it seems to be confirmed, we can see like dust on the sensor
including one of fairly large size
I sent a message yesterday by the support form, I will wait for the answer

Hoping, as I said, that everything is going well and that there are no problems
The drone being new it would bother me that it is in worse state at the return
thanks
Best regard, Stephane

Looks like my DSLR after a couple of lens changes...

Stephane_80 Posted at 2017-9-3 02:01
thank you for your reply

[view_image]

remain optimistic - there is a better chance of a good result than a bad one - especially now that djithor has his eye on it.
As for the time yu will loose without yr drone during repairs or replacement - it is just an unfortunately situation but better repaired/replaced than suffer with it eternally.

If dust can get in when it's not flying imaging when it is, best ask for a new one

Thank you
Yes I will wait for the support response
Hopefully this is going well
I will trust DJI Thor ;-)
In any case I made a new flight today to confirm the problem that unfortunately is still present but other than that, the drone is really good
It is really a very great drone !

Hello ,
Finally I returned my mavic pro to the seller ( it's easier and maybe i can wait for buying the platinium later )
I have joined the chat support for dji care refund request
but the person (Max Support) told me first it was not possible , I have to wait for another and transfert the dji care
But in the terms of service it is indicated exactly the opposite
after discussion he told me to contact the service Monday and that there was no one left

Please can someone from dji can help me
All this seems very complicated
thanks in advance ,
Best regards , Stephane

Thank you, it's good
Finally I returned my mavic pro to the seller
What I regret, this can happen, but given the price it is annoying
It is to have received a defective device (dust in camera)
this mavic was my first DJI
I really appreciated this drone but this problem really spoiled my experience
That's why I returned it to the seller for refund
for the service (mavic care refresh refund), nothing wrong, my request was taken into account without problems
I could see a day to buy again a pack fly more combo Mavic Pro Platinum
I would see well, for now it is too expensive for me :-(
Thanks again
Best regards, Stephane

Hello,

I have the same problem than Stephane. I have dust inside the lens. I post some pictures to show you the dust inside the lens and the defect on every pictures and videos taken with my Mavic Pro.
I have the Mavic Pro since almost a year and I have the DJI Care Refresh. Do you think DJI Care Refresh covers my problem ?
Thank you for yours answers.

salve a tutti
e la prima volta che scrivo in un forum,
ho un problema con il mio Dji mavic Pro ho l'obbiettivo rotto, ma non riesco a trovarlo uno nuovo o usato, qualcuno può aiutarmi?
grazie Michele

This is exactly what I’ve got with the Mini 3 Pro…
Brand new out of the box, and there are micro dust particles behind the lens.