hi... my spark got an issue, cannot fly and the message is "GPS encounters disconnect, please reset and check the connection", i was reset but still cannot fly, i want to check connection but i don't know where is the connection. any body help me....? thanks

Please give me a screenshot of your interface of app and try to change an environment. Any interference around? Please keep us updated,thanks.

As an addition, when did this issue start? Did anything happen before, like hard landing, crash or firmware upgrading? Like Elektra mentioned, please post a screenshot for better assistance.

DJI Diana Posted at 2017-9-4 01:16
As an addition, when did this issue start? Did anything happen before, like hard landing, crash or firmware upgrading? Like Elektra mentioned, please post a screenshot for better assistance.

im sorry its my first emaIL... HOW TO ADD SCREEN SHOOT? OR I MUST EMAIL? THANKS

fans6f7b1e96 Posted at 2017-9-5 10:21
im sorry its my first emaIL... HOW TO ADD SCREEN SHOOT? OR I MUST EMAIL? THANKS

You can attach a picture to a message by going to the "Advanced" message editor.  There is a size limitation, but a screenshot of your interface on your device should not exceed this size (1M).

If you are wondering how to get a screenshot, you will need to consult the device manual for your hardware you are using.  My Galaxy S7 Edge has instructions on how to get a screenshot, your device may have similar steps.

This screen shoot, thanks

I was try calibrate compass in free space, compass ok but gps not working

fans6f7b1e96 Posted at 2017-9-5 12:17
I was try calibrate compass in free space, compass ok but gps not working

I'm not sure what you mean by "free space".  Yes you want to calibrate the compass in an open area, free of any possible magnetic disturbances.  The spark is pretty sensitive (really sensitive), so if it's convenient I'd find a fairly wide open field with no man made structures and no power lines nearby.  I'm not talking "acres and acres", but I am suggestion you "get out of the house".

IMU Calibration is also sensitive, in that you want to perform this calibration on a surface you have already determined is flat and level.

fans6f7b1e96 Posted at 2017-9-5 11:34
This screen shoot, thanks

I agreed with Charles Adams. It seems that you put your spark indoor, please try to calibrate your spark outdoor without interference. Thanks.

DJI Elektra Posted at 2017-9-6 00:22
I agreed with Charles Adams. It seems that you put your spark indoor, please try to calibrate your spark outdoor without interference. Thanks.

i do in open space, out door

fans6f7b1e96 Posted at 2017-9-6 08:46
i do in open space, out door

Can you provide me the screenshot of the compass interface. You can check in the "Main Controller Settings"- "Sensors"-"Compass". I would forward the screenshot for our engineers to check.

fans6f7b1e96 Posted at 2017-9-6 08:46
i do in open space, out door

Hi, could you please answer the questions which I asked before? I'd like to help. When did this issue happen? Did anything happen before, like hard landing, crash or firmware upgrading?  I would recommend you try to refresh the firmware via DJI Assistant 2, see if it works.

DJI Elektra Posted at 2017-9-7 00:06
Can you provide me the screenshot of the compass interface. You can check in the "Main Controller Settings"- "Sensors"-"Compass". I would forward the screenshot for our engineers to check.

My spark facing the same issue. After compass calibration completed. Gps signal lost when i takeoff the drone.

fansf9ef559c Posted at 2017-9-13 00:42
My spark facing the same issue. After compass calibration completed. Gps signal lost when i takeoff the drone.

Did you try the advice above? Please calibrate your drone in open place. If you change another environment, did the problem still exist?

DJI Elektra Posted at 2017-9-13 00:52
Did you try the advice above? Please calibrate your drone in open place. If you change another environment, did the problem still exist?

Do I need to recalibrate it again? The indicator appear green in my iPhone. But it will turn red once I takeoff.

fansf9ef559c Posted at 2017-9-13 01:29
Do I need to recalibrate it again? The indicator appear green in my iPhone. But it will turn red once I takeoff.

Where did your drone take off? Please try to calibrate it again and see if it works well.

DJI Elektra Posted at 2017-9-13 01:37
Where did your drone take off? Please try to calibrate it again and see if it works well.

Is a open area located at my apartment. Did fly several times there but yesterday it was my first gps lost experience

fansf9ef559c Posted at 2017-9-13 02:57
Is a open area located at my apartment. Did fly several times there but yesterday it was my first gps lost experience

Please provide me information of the version and the screenshot of the compass interface.

i just do repair service to DJI and surprise... that GPS Encounter issue can be fixed with replacing motor, top shell, gimbal cable etc with not connected with the issue and sent me invoice $170... for that

Proforma Invoice
Customer name: suryaindra Case Number: CAS-1024290-W9D6X7
Material name quantity currency Unit Price
Motor 1 USD 12.00
Upper Aircraft Cover (White) 1 USD 4.00
Gimbal Coaxial Cable Cover Buckle 1 USD 1.00
Gimbal Vibration Absorbing Board (Plastic) 1 USD 1.00
Repair Service Fee 2 USD 65.00
Middle Frame Semi-finished Product Module (Excluding ESC and Motor) 1 USD 13.00
Gimbal Coaxial Cable 1 USD 12.00
freight 0.00
total 173.00
discount 0.00
Lump sum payable 173.00

fans6f7b1e96 Posted at 2017-10-16 07:54
Proforma Invoice
Customer name: suryaindra Case Number: CAS-1024290-W9D6X7
Material name quantity currency Unit Price

If you have question about the repair, I would have someone contact your about the situation. Please inform us if you encounter more questions.