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Hi Guys I’m looking for some help regarding my ronim m, I have had a frustrating and negative experience. I purchased the ronim M on 2015.06.01 from helipal and it’s an excellent piece of kit. We run a wedding videography company so after using the ronim m around 4 times one of the engines started to make a squeaky noise while filming. Understanding that even new products can sometimes go wrong, we contacted helipal which said we would have to deal directly with DJI and so we did. We directly dealt with them by sending them the ronim m. The ronim m came back fixed (no costs involved) but after a few weeks and using it 3 times a different fault came up where 1 of the engines died. At this point, I thought I was doing something wrong so after checking with other professional colleagues we found that the problem was the ronim m. For the second time, we sent the ronim m to the factory but this time we had to pay the postage (paying the £150 for postage would be better than losing £1100). We received it in summer 2015 and 4 months ago it died once again, no engines would work. Expecting the worse I updated the software and great, it sorted out the trouble. Around 3 weeks ago whilst preparing for a wedding the ronim m engine died again although it powers on. Now, it doesn’t accept any updates and there is no signal when connected to the software. After contacting DJI which offer a terrible customer service and having to wait 4 days for replies I really need some help to sort this out please. After speaking with Justin, I have been told to send the ronim m + paying all the postage fees and to provide the serial number. Funny enough the serial number sticker has been removed by DJI when I sent it previously – Is this strange or is it only me? DJI policy says: ''DJI will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. DJI may direct you to download and install particular software updates.
If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to DJI for further examination.'' Until now, I have sent pictures to Justin to try and sort the problem out as it could be a simple fix but nobody has even tried to help. The only option is to pay the postage (£150 each way) + the repair bill or keep a faulty product because the 2015 warranty has ended. I accept that if we used the ronim m on a regular basis but since 2015, we used it around 4 times and it’s gone faulty again. How can a product that has been used 11 times since its’ purchase as the software shows have so many faults? Any input or help would be appreciated. Cheers IF YOU DON’T WANT TO READ ABOVE HERE IS A RESUME - Bought ronim m - After a few months after using it 3/4 times one of the engines started with a squeaky noise so sent to DJI - Came repaired and used it a few more times and one engine died not due to improper use. Sent to repair again and paid £150 postage - 3 months ago the DJI died but connect to software which sorted the problem out - Recently and after using the DJI 11 times in total from purchased date and according to DJI software the ronim M powers on but one engine has died again. - With no warranty I am asked to pay postage + repair. Can someone please help? The battery is put in properly RM used in 2015 – K03081507 Present request number - #686716 (Dealing with Justin Liao) Thanks
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