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Phantom 3 Advanced Video Transmission Latency Problem
1245 8 2017-9-4
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Ejder Bingül
lvl.3
Turkey
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Hi Everybody,

I have video lag problem on my P3A for almost 2 months. I did everything (software update, use different devices, etc.) to overcome this issue but didn't work. Could you advise me to solve this problem?

There is 6-7 seconds between real time and image/video on my iphone's screen.

Thanks for your valuable advices..
2017-9-4
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Peterx
Captain
Flight distance : 1497290 ft
Germany
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What mobile devices you have checked ?  Did you start airplane mode in that devices yet? and do you have back round tasks on that devices running?
First switch on the airplane mode so the phone functions are disabled. 2nd. you may close all apps that are not used for flight on any DJI aircraft.
3rd. enable the ADB mode on Android devices or USB debug mode for IOS devices. DJI Go is very power and RAM hungry to process the received data from the copter.
I hope that helps you out there.
2017-9-4
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Ejder Bingül
lvl.3
Turkey
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Peterx Posted at 2017-9-4 02:35
What mobile devices you have checked ?  Did you start airplane mode in that devices yet? and do you have back round tasks on that devices running?
First switch on the airplane mode so the phone functions are disabled. 2nd. you may close all apps that are not used for flight on any DJI aircraft.
3rd. enable the ADB mode on Android devices or USB debug mode for IOS devices. DJI Go is very power and RAM hungry to process the received data from the copter.

Hello Peter,

I will try it, i hope they will work

2017-9-4
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Ejder Bingül
lvl.3
Turkey
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Peterx Posted at 2017-9-4 02:35
What mobile devices you have checked ?  Did you start airplane mode in that devices yet? and do you have back round tasks on that devices running?
First switch on the airplane mode so the phone functions are disabled. 2nd. you may close all apps that are not used for flight on any DJI aircraft.
3rd. enable the ADB mode on Android devices or USB debug mode for IOS devices. DJI Go is very power and RAM hungry to process the received data from the copter.

I tried but didn't work(

Anybody advise me what to do with this problem?
2017-9-4
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DJI Susan
Administrator

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Ejder Bingül Posted at 2017-9-4 15:43
I tried but didn't work(

Anybody advise me what to do with this problem?

What mobile devices are you using? Please check the current channel in HD icon and switch between auto and custom to see if there is any difference.
2017-9-4
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Ahmet67
lvl.2
Flight distance : 984852 ft
Turkey
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Try to unplug then plug the grey cables with white clips between the Drone and the Gimbal
2017-9-5
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grizzbiz15
Second Officer
Flight distance : 184 ft
United States
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Ahmet67 Posted at 2017-9-5 01:03
Try to unplug then plug the grey cables with white clips between the Drone and the Gimbal

This fix worked for me!
2017-9-5
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Ejder Bingül
lvl.3
Turkey
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DJI Susan Posted at 2017-9-4 20:01
What mobile devices are you using? Please check the current channel in HD icon and switch between auto and custom to see if there is any difference.

I tried it on iphone 5, iphone 7 and Ipad 2. but problem still continues. All those devices and DJI Go application are updated.

I also tried both auto/custom channel but still no improvement.
2017-9-7
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DJI Susan
Administrator

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Ejder Bingül Posted at 2017-9-7 10:56
I tried it on iphone 5, iphone 7 and Ipad 2. but problem still continues. All those devices and DJI Go application are updated.

I also tried both auto/custom channel but still no improvement.

I would recommend you to send it in for diagnosis and repair: http://www.dji.com/support.
2017-9-9
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