TangoOscarNovem
lvl.1
Australia
Offline
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Hi DJI Electra,
Yeah, I sent it back nearly 3 weeks ago. It’s in transit on the way back to me, I should get it back by the end of next week, 26/10/2017, accordin’g to the tra’cking information that I have been given by DJI anyway.
The remote controller had never had a “bad impact” as you say, I have literally only used it about a dozen times as it’s only 2 weeks old. The right hand controller arm was never as tight as the left hand one right out of the box and only got looser and looser with each use, which indicates to me that the RC was faulty from the factory.
I guess that QC is a hit and miss affair with DJI, I just got unlucky I guess. As I haven’t received my repaired RC back yet I cannot really comment on the quality of the repair.
Oh and if anyone is interested, if you do happen to have a warranty claim on a faulty product from DJI and you even have the care refresh package and they ask you to send it to one of their repair places, the packaging is at your own expense, albeit they do pay for the shipping. Apart from that DJI after sales service has been wonderful thus far. Grounded for three weeks has me sky envy. |
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