it wobbles up and down seriously. The right clamp is still firm as new.

Never forced anything overly big inside, like an iPad mini, just my iPhone 6+

Is this a known issue or did I just get a bad sample?

Not sure, mine is still nice a solid and i use my iPhone6S all the time.

It's not a known issue, both my mavic and spark controller jaws are actually to stiff

Could you please post a video about this issue if it is possible?

DJI Diana Posted at 2017-9-7 20:33
Could you please post a video about this issue if it is possible?

Hi Diana,

here is a the video:

It gets worse over time.

SparkPete Posted at 2017-9-13 04:07
Hi Diana,

here is a the video: https://youtu.be/Lia3mkl36cc

Have you ever dropped it? When did you purchase it?

DJI Diana Posted at 2017-9-14 22:35
Have you ever dropped it? When did you purchase it?

No, I never dropped it. It didn't become loose suddenly but gets loose more and more over time like it unscrews itself inside.

I've bought the fly more combo on June 22, 2017.

SparkPete Posted at 2017-9-14 23:02
No, I never dropped it. It didn't become loose suddenly but gets loose more and more over time like it unscrews itself inside.

I've bought the fly more combo on June 22, 2017.

Please provide me with the SN of the RC. I would recommend you send the RC in for diagnosis and repair,  please contact the Support to start a case. http://www.dji.com/support

I have to 100% the same problem! I have treated the controller like a raw egg and he has never fallen me down!

I've bought the fly more combo on 11.08.2017.

carstenheuer Posted at 2017-9-24 23:49
I've bought the fly more combo on 11.08.2017.

Could you please contact the Support to start a case, then send it in for diagnosis and repair?  Besides, please provide me with the SN of the RC and repair case number.

DJI Diana Posted at 2017-9-25 00:04
Could you please contact the Support to start a case, then send it in for diagnosis and repair?  Besides, please provide me with the SN of the RC and repair case number.

CONTROLLER SN: 0J0CE7400107KQ

Case Number:  CAS-1036409-J1R7Q3

was this caused by using an iPad mount? or just from having an iphone in the claw?  Reason I ask, is I'm buying an ipad mount and worried it may loosen the claws over time

Sparky_17 Posted at 2017-9-25 05:56
was this caused by using an iPad mount? or just from having an iphone in the claw?  Reason I ask, is I'm buying an ipad mount and worried it may loosen the claws over time

I use an OnePlus 3T 5,5" (Android)

carstenheuer Posted at 2017-9-25 05:02
CONTROLLER SN: 0J0CE7400107KQ

Case Number:  CAS-1036409-J1R7Q3

Thanks, we'll take care of it after it arrives, hope everything goes smoothly!

I also have the exact same issue. It's not as bad as in the OPs video, but it's definitely noticeable. I've been using it exclusively with an iPhone 6S (non-Plus). I guess I'll open a case with DJI and go from there.

Mmmm, I have the exact same problem but the right hand side is loose. The only thing I’ve put in there is my iPhone se.
I’ve had my drone less than 2 weeks too, bought it in the fly more combo.

fans808b3899 Posted at 2017-10-1 08:55
Mmmm, I have the exact same problem but the right hand side is loose. The only thing I’ve put in there is my iPhone se.
I’ve had my drone less than 2 weeks too, bought it in the fly more combo.

You can send it back for check if it had a bad impact on your daily use. If you encounter any problem during the case, please contact us.

DJI Elektra Posted at 2017-10-13 03:02
You can send it back for check if it had a bad impact on your daily use. If you encounter any problem during the case, please contact us.

Hi DJI Electra,

Yeah, I sent it back nearly 3 weeks ago. It’s in transit on the way back to me, I should get it back by the end of next week, 26/10/2017, accordin’g to the tra’cking information that I have been given by DJI anyway.

The remote controller had never had a “bad impact” as you say, I have literally only used it about a dozen times as it’s only 2 weeks old. The right hand controller arm was never as tight as the left hand one right out of the box and only got looser and looser with each use, which indicates to me that the RC was faulty from the factory.
I guess that QC is a hit and miss affair with DJI, I just got unlucky I guess. As I haven’t received my repaired RC back yet I cannot really comment on the quality of the repair.

Oh and if anyone is interested, if you do happen to have a warranty claim on a faulty product from DJI and you even have the care refresh package and they ask you to send it to one of their repair places, the packaging is at your own expense, albeit they do pay for the shipping. Apart from that DJI after sales service has been wonderful thus far. Grounded for three weeks has me sky envy.

TangoOscarNovem Posted at 2017-10-21 03:16
Hi DJI Electra,

Yeah, I sent it back nearly 3 weeks ago. It’s in transit on the way back to me, I should get it back by the end of next week, 26/10/2017, accordin’g to the tra’cking information that I have been given by DJI anyway.

Glad you have good experience with our service. Have a nice flight.

TangoOscarNovem Posted at 2017-10-21 03:16
Hi DJI Electra,

Yeah, I sent it back nearly 3 weeks ago. It’s in transit on the way back to me, I should get it back by the end of next week, 26/10/2017, accordin’g to the tra’cking information that I have been given by DJI anyway.

Thanks for the info, it gives me some kind of relieve...and hope never have get through a situation like this.

I have the same Problem with the left clambing

TangoOscarNovem Posted at 2017-10-21 03:16
Hi DJI Electra,

Yeah, I sent it back nearly 3 weeks ago. It’s in transit on the way back to me, I should get it back by the end of next week, 26/10/2017, accordin’g to the tra’cking information that I have been given by DJI anyway.

Hi, Did you get your RC back. Was it repaired properly? Mine is now wobbly, wondering if I can tighten it mysel? Hope to hear from you soon. Thanks, Big Lunchbox

I have the same problem too. I have owned the spark fly combo for almost a year, have more than 300 flights and the left clamp is slightly wobbly for me.

I fixed it myself. Reason was a loose screw inside.



I removed the screw marked in green, then removed the plastic cap underneeth. Had to wiggle it a bit back and forth to remove it (and install it back later).
Then you see the hinge, where the arm is attached to the controller. A small screw holds the hinge and that become loose though it was fixated with Loctite (probably not enough). Unfortunately the plastic lip marked in red prevents you from reaching the screw with a tiny Philips screwdriver (N.00 if I remember corectly) . You can either try to use your screwdriver at an extreme angle (risking you damage the screw), disassemble the controller further to get better access to the screw (difficult) or do what I did, use a small file and remove a bit plastic from the lip. A 3 mm circle is enough and has no negative impact on the rigidity of the controller and doesn't look obstrusive.


I'd recommend you first remove the screw completely and apply new blue Loctite before you screw it in again otherwise the issue will reappear sooner or later.

I assume this repair might void your warranty but my Spark was out of warranty anyways.

Btw. had do do this on both sides as the other became loose as well. Hadn't this issue again since.

Good luck

Pete

SparkPete Posted at 11-12 00:51
I fixed it myself. Reason was a loose screw inside.

[view_image]

Nice work man!

Cheers,
Wolferl

SparkPete Posted at 11-12 00:51
I fixed it myself. Reason was a loose screw inside.

[view_image]

Hi, I am 14 can you simplify the steps for me to repair my wobbly left arm?

SparkPete Posted at 11-12 00:51
I fixed it myself. Reason was a loose screw inside.

[view_image]

Hi, I am 14 can you simplify the steps for me to repair my wobbly left arm?

Jacob Williams Posted at 11-20 20:55
Hi, I am 14 can you simplify the steps for me to repair my wobbly left arm?

PM  him  !

if you take the small plate off right below the metal arm, it's a torx or hex screw and pop the plate off, there is 1 screw that holds that metal arm. I just tightened mine up, took all of 5 minutes.

I have the same issue with the left arm of the remote being wobbly. Got the Fly More kit this summer and treat it with kid gloves. Can only submit a pic and not a video so can’t demonstrate here.

SparkPete Posted at 11-12 00:51
I fixed it myself. Reason was a loose screw inside.

[view_image]

Very good info,, thanks...

Mine too, I have the exact same problem on the left handle since right after I opened the box, don't know how to fix it and don't want to send it to DJI because I'm afraid that they could mark my case as a "no fault found" and charge me 50$ for the inspection. Honestly I am very disappointed about my Mavic Air because I also have a lot of other problems on the drone itself, just want to fix the remote as soon as possible so I can sell my Fly More Combo to someone else, I'm done with DJI.

I have the same problem. Now left clamp loose.Handled it with extreme care whole time but still this happened.Purchase was January 11th as flymore combo.

SparkPete Posted at 2018-11-12 00:51
I fixed it myself. Reason was a loose screw inside.

[view_image]

Can you make a video on this repair process, please? I am 14 years old and am having troubles with your steps.

Also here the same issue with the right clamp.
Seems sending it back again for repair....:S

Little bit disapointed  about DJI quality

My left clamp is wobbly but my warranty is expired

silversurfer531 Posted at 2018-11-24 06:55
if you take the small plate off right below the metal arm, it's a torx or hex screw and pop the plate off, there is 1 screw that holds that metal arm. I just tightened mine up, took all of 5 minutes.

Thanks. This worked for me.
Jim

Mine does this aswell, only used my drone about 6/7 times aswell, never dropped, just used iphone x

Hi, I have the exact same issue. Dji Mavic Air (older version)