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Case ststus ?
518 7 2017-9-8
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pashas_dad
Second Officer
Flight distance : 982723 ft
United States
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Can someone from DJI update my case status? Been unchanged for quite a while.

CAS-935557-S2X3C6

Thanks in avance.
2017-9-8
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DJI-Mark
Moderator

United States
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HI. You can review your information in this area. Have you checked this link before?  https://repair.dji.com/en/support/RepairTrace
2017-9-8
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DJI Thor
Administrator
Flight distance : 13602 ft
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Besides, had checked your case, it is under the process, I'll also help to speed it up. Please wait patiently.
2017-9-8
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pashas_dad
Second Officer
Flight distance : 982723 ft
United States
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Thank you I would appreciate that.
2017-9-9
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pashas_dad
Second Officer
Flight distance : 982723 ft
United States
Offline

DJI Thor Posted at 2017-9-8 17:36
Besides, had checked your case, it is under the process, I'll also help to speed it up. Please wait patiently.

Still waiting, no update in over a week despite you saying you will check. Can you help?

CAS-935557-S2X3C6
2017-9-11
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DJI Thor
Administrator
Flight distance : 13602 ft
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pashas_dad Posted at 2017-9-11 13:40
Still waiting, no update in over a week despite you saying you will check. Can you help?

CAS-935557-S2X3C6

It might delay because of the weekend. I had checked your case just now, found that there was an update and we had sent you the quotation to your email address. Please check. Appreciate your patience.
2017-9-11
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DJI-Mark
Moderator

United States
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pashas_dad Posted at 2017-9-11 13:40
Still waiting, no update in over a week despite you saying you will check. Can you help?

CAS-935557-S2X3C6

Did you get the answer you were looking for? If not, please let me know. You can send me a personal message and I will see what I can do for you.
2017-9-14
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DJI Mindy
Administrator
Flight distance : 7 ft
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Update: the drone has been through quality evaluation and will be shipped out soon, please note email with tracking number later. Hope you will receive it shortly.
2017-9-14
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