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crash application / disconnection.
514 10 2017-9-8
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todoweb
lvl.2
Flight distance : 39035 ft
Germany
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Today, total loss of connection while the drone was not far. DJI GO will not answer anymore, and the radio control will turn red.

The drone came in RTH, and at the last moment the radio remote reconnected, but the wifi of the smartphone did not. I think the remote control has gone into 2.4 Ghz, and so, with Android Europe, can not connect.

1 Strange this sequence of events: crash application / disconnection.
2  I have no log after the disconnection, and nothing on reconnection.
3 why does it go in 2.4 Ghz?
4 Dji GO is not stable on Asus asus ZenFone ZC553KL Android 7.1.1. it freeze regularly.


http://www.phantomhelp.com/LogViewer/7SD24MLN247S3B6EO1U6/


2017-9-8
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DJI-Mark
First Officer

United States
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Do you have a recent version of the app or an older one? Why not reinstall it? Also, make sure firmware is up to date.
2017-9-8
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Anuvis
First Officer
Flight distance : 1919806 ft
Greece
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KP index 8 and 9 today....
2017-9-8
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todoweb
lvl.2
Flight distance : 39035 ft
Germany
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DJI-Mark Posted at 2017-9-8 15:05
Do you have a recent version of the app or an older one? Why not reinstall it? Also, make sure firmware is up to date.

Yes I have the latest version and also the firmware. I have already uninstalled and emptied the cache as well. I even reset the ASUS. DJI GO still crashes.
2017-9-8
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DJI Susan
Administrator

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todoweb Posted at 2017-9-8 19:07
Yes I have the latest version and also the firmware. I have already uninstalled and emptied the cache as well. I even reset the ASUS. DJI GO still crashes.

I would suggest to use one of recommended mobile devices as the performance has been fully tested: http://www.dji.com/spark/info#downloads
2017-9-8
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todoweb
lvl.2
Flight distance : 39035 ft
Germany
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DJI Susan Posted at 2017-9-8 22:23
I would suggest to use one of recommended mobile devices as the performance has been fully tested: http://www.dji.com/spark/info#downloads


I'm going to resell the Spark because DJI GO is not compatible with my 2017 Smatphone ...
2017-9-9
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S-e-ven
Captain
Flight distance : 5831237 ft
Thailand
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todoweb Posted at 2017-9-9 03:19
I'm going to resell the Spark because DJI GO is not compatible with my 2017 Smatphone ...

that, of course, is also an option
2017-9-9
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todoweb
lvl.2
Flight distance : 39035 ft
France
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S-e-ven Posted at 2017-9-9 03:28
that, of course, is also an option

What else?
2017-9-9
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lafoto
Second Officer
Flight distance : 1402680 ft
Portugal
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Did you try OTG? That's my solution for my ASUS ZENPAD S8...
2017-9-9
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DJI Susan
Administrator

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todoweb Posted at 2017-9-9 03:19
I'm going to resell the Spark because DJI GO is not compatible with my 2017 Smatphone ...

What a pity! Even though I still hope that you would have a nice trip with DJI product...
2017-9-10
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todoweb
lvl.2
Flight distance : 39035 ft
France
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DJI Susan Posted at 2017-9-10 23:58
What a pity! Even though I still hope that you would have a nice trip with DJI product...


DJI does not offer me any solution except to change Smartphone. I do not have the money for that. not to mention the problems of compatibility wifi in Europe
2017-9-11
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