Hello!
When trying to record in ProRes with my Zenmuse x5s, it says that I need to purchase License.
Of course I already paid for it and activated it with Assistant 2.
Does anyone know how to fix it ? It seems that I am not the only one with this problem...

Regards!

Please provide the screenshot of the activated interface of Assistant 2 and the screenshot of the error message from app. Your serial number is also needed. Thanks.

WhiteHammer, if the problem persists, please provide us the information as Elektra mentioned, we will help to check the status of license and try our best to get it sorted out, appreciate your assistance.

DJI Mindy Posted at 2017-9-13 00:18
WhiteHammer, if the problem persists, please provide us the information as Elektra mentioned, we will help to check the status of license and try our best to get it sorted out, appreciate your assistance.

Hello DJI ELEKTRA and DJI MINDY. Here is the information you need to check the status of my ProRes license, that has never worked...

Thanks for your attention.

WhiteHammer Posted at 2017-9-17 17:00
Hello DJI ELEKTRA and DJI MINDY. Here is the information you need to check the status of my ProRes license, that has never worked...

Thanks for your attention.

Sorry the files were uploaded twice , and I can't modify it.

WhiteHammer Posted at 2017-9-17 17:01
Sorry the files were uploaded twice , and I can't modify it.

No problem, we have responded your new thread, please keep us updated there.

Hi guys i have also same problem

fansf81cf766 Posted at 2018-9-16 06:15
Hi guys i have also same problem

Hi,

Have you tried to load certificate at assistant ?