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Firmware update problems
1172 33 2017-9-11
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SuperSebaS55
lvl.1
Flight distance : 76598 ft
Argentina
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Hello everyone. I'm trying to upgrade my mavic pro firmware 1.03.400 to version 1.03.1000. I have tried every possible way. With the Mobile, with the remote control, with Dji Assitant 2 and I always get error in the update.
Probe with 2 computers, with 2 USB cables and it is impossible. There is always an error in the update. I have tried more than 20 times, with 3 different batteries. I need you to assist me with a solution, thank you very much

2017-9-11
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Jdove
New
Flight distance : 8691 ft
United States
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I've got a similar problem but I've only tried about 4 times. Still using up batteries for this 30 minute upgrade. Is there a problem with some of the Drones?
2017-9-11
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Sir Francis
lvl.1
Flight distance : 489029 ft
Puerto Rico
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ive got the same problem.  i the my drone wont fly cause of incompatible versions.  ive tried downgrading and upgrading with the same results...error  WHAT CAN I DO?!?!?
2017-9-11
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DJI Thor
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Flight distance : 13602 ft
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Did you get any error code when it failed to upgrade? If yes, what is that?
2017-9-11
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SuperSebaS55
lvl.1
Flight distance : 76598 ft
Argentina
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Since I bought the drone 3 weeks ago, I could never blow it. I always got the error of the incompatibility of the versions
2017-9-11
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DJI Thor
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Flight distance : 13602 ft
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Jdove Posted at 2017-9-11 15:24
I've got a similar problem but I've only tried about 4 times. Still using up batteries for this 30 minute upgrade. Is there a problem with some of the Drones?

Please refer to my answer above and name it if you got the error message. And please kindly keep the power beyond 50% when doing an upgrading.
2017-9-11
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SuperSebaS55
lvl.1
Flight distance : 76598 ft
Argentina
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Yes, 0x020103 or similar. I will try again
2017-9-11
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DJI Thor
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Flight distance : 13602 ft
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Sir Francis Posted at 2017-9-11 15:45
ive got the same problem.  i the my drone wont fly cause of incompatible versions.  ive tried downgrading and upgrading with the same results...error  WHAT CAN I DO?!?!?

Please kindly refer to my answer above. Will do the best to help things out. Thanks.
2017-9-11
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SuperSebaS55
lvl.1
Flight distance : 76598 ft
Argentina
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DJI Thor Posted at 2017-9-11 18:19
Did you get any error code when it failed to upgrade? If yes, what is that?

0x20106 The number or fail
2017-9-12
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fans4c6a9621
lvl.1
Flight distance : 794 ft

United States
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Trying to update it been a month so far thinking about sending it back
2017-9-12
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SuperSebaS55
lvl.1
Flight distance : 76598 ft
Argentina
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fans4c6a9621 Posted at 2017-9-12 10:33
Trying to update it been a month so far thinking about sending it back

I'm thinking the same thing. It really is a frustrating situation.
2017-9-12
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Lara
lvl.1
Slovenia
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I have the exact same problem! Giving up soon grr
2017-9-12
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DJI Thor
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Flight distance : 13602 ft
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SuperSebaS55 Posted at 2017-9-12 10:23
0x20106 The number or fail

Please leave me your DJI account, I'll help to forward a beta to your account and you need to upgrade to it first and then upgrade to the latest version.
2017-9-14
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DJI Thor
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Flight distance : 13602 ft
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fans4c6a9621 Posted at 2017-9-12 10:33
Trying to update it been a month so far thinking about sending it back

Please help to name the error code, we got a temporary solution for a certain error. Thank you so much.
2017-9-14
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DJI Thor
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Lara Posted at 2017-9-12 13:31
I have the exact same problem! Giving up soon grr

Please refer to my reply on 14#, thanks.
2017-9-14
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SuperSebaS55
lvl.1
Flight distance : 76598 ft
Argentina
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DJI Thor Posted at 2017-9-14 02:20
Please leave me your DJI account, I'll help to forward a beta to your account and you need to upgrade to it first and then upgrade to the latest version.

ssebas2011@gmail.com

2017-9-14
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SuperSebaS55
lvl.1
Flight distance : 76598 ft
Argentina
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DJI Thor Posted at 2017-9-14 02:22
Please leave me your DJI account, I'll help to forward a beta to your account and you need to upgrade to it first and then upgrade to the latest version.

Hi, Can you do it before the weekend?
Thanks
2017-9-15
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DJI Diana
Administrator
Flight distance : 2408 ft

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SuperSebaS55 Posted at 2017-9-15 04:36
Hi, Can you do it before the weekend?
Thanks

Sure, done, Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.
2017-9-15
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Lurov2588
lvl.1
Peru
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Hi i 've got a similar problem. I could update the RC but when i try to update the ac my pc doesn't recognize the device. I follow all the instructions of the videos but nothing happens.  I disabled the drivers signature of windows 10 and again nothing. Please i need any help because i work with the drone.
2017-9-15
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Leonard91
lvl.1
Malaysia
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Hi, I've encounter the error as well. My DJI ID wenfu.c@outlook.com.  The error code is 0X020106
2017-9-15
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Jenee 2
Captain
Flight distance : 7852129 ft
Australia
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Lurov2588 Posted at 2017-9-15 21:26
Hi i 've got a similar problem. I could update the RC but when i try to update the ac my pc doesn't recognize the device. I follow all the instructions of the videos but nothing happens.  I disabled the drivers signature of windows 10 and again nothing. Please i need any help because i work with the drone.

Are you using the usb cable that came with your Mavic? You are removing the gimbal clamp and turning the Mavic on? After updating the RC, you should close the Assistant 2 software and then reopen it again after attaching the Mavic and turning it on.
2017-9-15
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Lurov2588
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Peru
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Jenee 2 Posted at 2017-9-15 21:55
Are you using the usb cable that came with your Mavic? You are removing the gimbal clamp and turning the Mavic on? After updating the RC, you should close the Assistant 2 software and then reopen it again after attaching the Mavic and turning it on.

yes, i used the cable that came with the mavic and used others. I removed the gimbal too. I've tried the updating in diferents days.
2017-9-15
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Jenee 2
Captain
Flight distance : 7852129 ft
Australia
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Lurov2588 Posted at 2017-9-15 22:07
yes, i used the cable that came with the mavic and used others. I removed the gimbal too. I've tried the updating in diferents days.

What firmware version is your Mavic on?
2017-9-15
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Lurov2588
lvl.1
Peru
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Jenee 2 Posted at 2017-9-15 22:23
What firmware version is your Mavic on?

i think is v01.03.0900  the last version before the version v01.03.1. Seeing some post is that the problem is not connecting the rc with ac but as my pc doesn't recognize the ac I can't update it to the last version
2017-9-15
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Jenee 2
Captain
Flight distance : 7852129 ft
Australia
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Lurov2588 Posted at 2017-9-15 22:32
i think is v01.03.0900  the last version before the version v01.03.1. Seeing some post is that the problem is not connecting the rc with ac but as my pc doesn't recognize the ac I can't update it to the last version

If you turn your RC on and then turn the Mavic on, do you get a firmware mismatch notice? Also in the settings menu go to About at the bottom and it will tell you what versions the RC and Mavic are on.
2017-9-15
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Lurov2588
lvl.1
Peru
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nothing happens, the control fails to connect with the mavic, the mavic the yellow led flashes and about I have this, as it does not connect the mavic does not give information
2017-9-15
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Lurov2588
lvl.1
Peru
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Screenshot

screenshot

screenshot
2017-9-15
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DJI Thor
Administrator
Flight distance : 13602 ft
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Leonard91 Posted at 2017-9-15 21:53
Hi, I've encounter the error as well. My DJI ID wenfu.c@outlook.com.  The error code is 0X020106

Received your account and forwarded to the engineers to release the beta. Please check your account later and follow the steps Diana mentioned on 18#. Thank you.
2017-9-16
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DJI Thor
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Flight distance : 13602 ft
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Had you tried to relink the drone and RC? Please refer to the tutorial below and try. Besides, could the PC recognize the drone? I mean could you read the files of the drone on the PC? If you could, then it might be the Driver of DJI Assistant 2 wasn't installed properly. Try to reinstall it or update it on another PC. If you couldn't view the files, then it could be the cable's fault, change another cable.
2017-9-16
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Leonard91
lvl.1
Malaysia
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DJI Thor Posted at 2017-9-16 00:53
Received your account and forwarded to the engineers to release the beta. Please check your account later and follow the steps Diana mentioned on 18#. Thank you.

Hi. Thanks again. Had succecssfully updated.
2017-9-16
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sova
New

United States
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getting errors. mismatch. mavic at 400, battery and rc at 1000.
I would really like to make the drone fly again.
2017-9-16
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DJI Thor
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Flight distance : 13602 ft
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sova Posted at 2017-9-16 14:49
getting errors. mismatch. mavic at 400, battery and rc at 1000.
I would really like to make the drone fly again.

Please try to upgrade via DJI Assistant 2 again, it will help.
2017-9-19
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DJI Thor
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Flight distance : 13602 ft
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Leonard91 Posted at 2017-9-16 03:29
Hi. Thanks again. Had succecssfully updated.

It's my pleasure, should you have any further questions, please feel free to contact us at any time, we're glad to help.
2017-9-19
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HereForTheBeer
Captain
Flight distance : 5381368 ft
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United States
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i tried to do the update via dji assistant 2 on PC, no failure but it stalled out on 100% downloaded for 30 minutes..it didn't switch to installing anything... i decided to cancel it and use my iPad mini 2 to run the update, which it complete no problem.  


so there is something going on with dji assistant 2 on PC...  
2017-9-19
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