DJIHavequestion Posted at 2014-11-6 03:58
On a separate note, how do you get email notifications on this forum when someone responds? They don ...

I don't know that you can. Anyone know if you can? I don't. I just check a few times a day. haha. Gets you some extra points to login anyways.

DJIHavequestion Posted at 2014-11-6 03:29
I have a weird experience and I hope I did it right. I just made the purchase via Amazon. Then I cal ...

No worries, they advised me to do the same when I purchased mine.
That's how they handle all Amazon purchases and we get a discounted plan as a result.
One rep told me it was even less of a hassle using Amazon since they are a trusted partner. So instead of buying a GoPro4 from Bestbuy down the street, I ordered it from Amazon and slapped it with another SquareTrade warranty

I'd rather wait a few days for shipping and file a claim from the same place, the same way. In a free fall to the ground, the Phantom and Gopro will probably share the same fate..

Also, there are no email notifications yet. I posted this request in the Welcome forum by DJI thread here: http://forum.dji.com/forum.php?mod=viewthread&tid=96

Did you order the Camera or Electronics Accident Protection Plan?  How much was the coverage amount?  Who did you talk to?  

scott_barton@ho Posted at 2014-11-6 06:22
Did you order the Camera or Electronics Accident Protection Plan?  How much was the coverage amount? ...

If you're asking me, here you go:

Camera Protection.
ADH warranty
$122.30 for 3 years

scott_barton@ho Posted at 2014-11-6 06:22
Did you order the Camera or Electronics Accident Protection Plan?  How much was the coverage amount? ...

If you;re asking me, I spoke to SquareTrade directly. You have to ask for a plan that is specifically for the Phantom 2 Vision+. On paper it is a camera plan. But they note on the final agreement that it is a Phantom 2 Vision+.

Tony@CVP Posted at 2014-11-6 09:00
If you;re asking me, I spoke to SquareTrade directly. You have to ask for a plan that is specifica ...

I'm also curious about this. Seems too good to be true!

Thanks for all the info!  

I am glad I purchased my agreement.  Anyone submit a claim yet?

Company I bought from under the impression I would send in for repair first and if quote too high they would replace?

Drumcorp69 Posted at 2014-11-6 09:30
Thanks for all the info!  

I am glad I purchased my agreement.  Anyone submit a claim yet?

I haven't heard of anyone submitting a P2V+ claim to Squaretrade yet. But I have verbal confirmation that they "never repair these things. They always just have you take picture of the damage and send a check within 3 business days". It does sound too good to be true. We'll see. Well, I hope I never have to see.....

Hello all!

Quick update here...

The inevitable happened and unfortunately I had a pretty decent crash this weekend.  I feel it was due to a possible motor failure or compass/gps failure.

Needless to say I have called SquareTrade and filed my claim.  They have approved it but the only option is for me to send it for repair.  They will reimburse me up to the policy plan price for any repairs once I submit a receipt of repairs being paid for.  It also looks like they will work directly to pay repairs at an authorized service center if you choose.

I will update you after I hear back from repair center and how that process goes!

Thanks

Drumcorp69 Posted at 2014-11-11 13:13
Hello all!

Quick update here...

So, I would expect them to require you to send it for repair.  What I don't understand from your post is where they are requiring you to send it for repair?  If I understand it correctly, the contract requires you to send it to their repair facility (they pay shipping there and back to you), for repair, replacement, or a check will be sent if they deem repairs will cost beyond the coverage remaining.  If YOU choose to send it to an authorized repair facility, and pay out of pocket, they'll pay you when you present the receipt.

Are you saying the only option you have is to send it to DJI or an authorized repair facility, or the only option you have is to send it the SQUARETRADE's repair facility?

I don't believe they can refuse to allow you to send it to their repair facility for THEM to make the call on the repair or payment.  The reason is they quarentee the 5-day reair or payment.  That is a major factor as you're talking 6-8 weeks to go back to DJI or China or many of the authorized repair facilities.  SQUARETRADE is not going to be able to repair these things and they know that.  Even if they send them on to DJI, they won't be able to meet their 5-day guarentee, so I'm sure they will push for you to send it in to another facility directly.

If I have a claim, I will be glad to send it in, but I will send it to them and they have the 5-day repair period to repair or payout.  That was a MAJOR reason I shelled out the big bucks for this coverage.  Don't let them get you to inadvertently waive your right to them providing that 5-day repair guarentee.

The only loophole I can think of is if it's under manufacturer warranty, I think they can require the manufacturer to either cover it or refuse it before they have to proceed to process the claim.

Let us know as this unfolds... I'm certainly anxious to see how they handle it!

If I'm understanding your post wrong, please disregard my unapplicable comments.

Chuck,

The only option that was provided was for me to locate a "local repair facility" and take it there.  Once the unit is repaired I can submit a copy of the invoice for reimbursement within 2-9 days depending on selection of reimbursement method.

He stated that was the only option the system provided him and that he was approving the claim.  This could be because it is still in Warranty but I think not.  I first filed claim online and when I had an option I did not select accidental damage as I am unsure if it truly was an accident.  I still think could have been a motor failure of some sort.  The claim was denied and I was directed to contact manufacturer as it was still under warranty.

When I called he flipped it from that to Accidental and it was covered and accepted.

I am in contact with a repair facility and waiting to hear back!

This is disturbing news and not at all what I was promised. I will be placing a call to get this fully understood. I new this was too good to be true.

Best of luck with your claim!

Attention Everyone:

Although some people have been saying that SquareTrade insurance is a safe and reliable company, to my understanding when I have contacted them is that they have no idea of what they are insuring at all.

As they must work on a commission based, all business in are rewarding, plus the extra bonus if some hard targets are met, places most times customers attention to the detail aside.

I got an understanding after calling a few times that they have a lot of staff working for them and that, the information given out from agent to agent varies, being completely misleading from one to another sometimes.

On a telephone call I just got insured! I have explained them the product I had and the agent assured me that it would be covered, and that all I needed was to go into their website (after giving them all my personal details over the telephone), make the simulation there online and just proceed with the payment.

As I found a bit awkward they not asking me many details about the product itself when collecting the data for the insurance (being mostly concentrated in obtaining my personal data, to my believe because of their commission attribution), I end up not making the payment, instead, I came here to read a few more reviews about the topic.

After reading some more reviews, I decided to send them an email instead (for the safe side of things and that way if anything could go wrong in the future, at least their reply was written, and not only verbalized).

When I received their reply today I was astounded. Please find the reply below:

"Hi ,

Thank you for contacting SquareTrade.



This email is to notify you that unfortunately we will not cover this item since we do not have technicians at out depot to repair it these kind of items. I apologize for the inconvenience.


Hope that answers your question!

If not you can also reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.

Thank you,

Paul
SquareTrade Care Specialist"

For those of you which have already payed for the insurance, I would try and simulate a claim with them ASAP, just to see how reliable are they.

If all goes okay, just cancel it and come up with an excuse half way through, as I believe no warm will be caused.

If not, and for those of you which were insured recently, try and find out if its still worth it to keep the insurance on those terms.

I believe that within the first days of any Contract, one is entitled during a certain period of time to be able to cancel it, if the terms of that agreement are not met or satisfactory to some of the parts involved.

Regards,

Ricardo

nobr3ga Posted at 2014-11-12 12:42
Attention Everyone:

Although some people have been saying that SquareTrade insurance is a safe and ...

I can't believe what I'm reading. Calling them tomorrow

Hello,


I want to stress that so far I am very happy with the process!  I guess I had no prior notions on sending it to them or getting it absolutely repaired in 5 days.   I had an expectation that I would be covered if something happened and so far they have done just that.   

If you currently have the plan and have no need to file a claim then why worry right now until you need it?  Are you going to cancel it and then just have no coverage?

Just curious.

Tony@CVP Posted at 2014-11-6 09:00
If you;re asking me, I spoke to SquareTrade directly. You have to ask for a plan that is specifica ...

"If you;re asking me, I spoke to SquareTrade directly. You have to ask for a plan that is specifically for the Phantom 2 Vision+. On paper it is a camera plan. But they note on the final agreement that it is a Phantom 2 Vision+."

Tony, I just tried to call squaretrade and experienced problems with the agent.  Aside the language barrier, she flat out said they do not provide warranty for the DJI Phantom Vision 2 plus because she could not find it when she searched her database (I guess).  After reading many of the post here, I articulated to the agent that this would fall under the camera category.  Asking her to repeat herself every 5 seconds finally got the best of me, and I just hung up the phone.  I will try again later with the hopes of getting a rep I can understand more clearly.

Cloud9 Posted at 2014-10-27 13:51
Where did you purchase yours from? Our different experiences may be because mine came from Amazon  ...

was your purchase on Amazon for the "Smart Guard" protection plan offered by "Warrantech" ? How would their coverage compare to Square Trade?  Quite the premium difference between the two...

It was just the SquareTrade accident protection plan.

Had to split it, posting from my phone. This should be what you have?

Cloud9 Posted at 2014-11-14 17:04
It was just the SquareTrade accident protection plan.

Had to split it, posting from my phone. This  ...

This is not at all the one I have. It is the squaretrade "camera" plan with "ADH" for cameras $1000-$1499".
And it specifically says on my plan "DJI Phantom Vision+".

Maybe this is where the confusion is occurring.

Can those of you which already have an existing contract with SquareTrade, please post copy of that same contract in here, or online somewhere, so we can review it?

It is important to know if the object insured in the contract refers to a DJI Phantom 2 unit, and not just a "Camera".

Regards,

Tony@CVP Posted at 2014-11-15 01:41
This is not at all the one I have. It is the squaretrade "camera" plan with "ADH" for cameras $100 ...

This is because you have a Vision which has the camera attached to it at the factory.
The Phantom 2 non Visions are considered general electronics because it didn't come with a camera.

So I had to do a separate plan for my GPH4

nobr3ga Posted at 2014-11-15 04:02
Can those of you which already have an existing contract with SquareTrade, please post copy of that  ...

Here it is:
https://www.dropbox.com/s/f6p78f ... tom%20plan.pdf?dl=0

I usually don't buy extended warranties, but I don't criticize people who do.  When you need it and have it, it's a terrific feeling.  Come to think of it, it's a good feeling to have it and NOT need it too.

But my point is that this should show folks a peek at the overall dependability of the Phantom.  Forget the skewed figures your mind makes up about horror stories that you read.  Square Trade offers this warranty for one reason:  They make a lot of money doing so.  They know that they're going to use the scads of money that they collect from warranty purchasers to pay for the occasional crash, loss, flyaway, etc.

Again, this is not a criticism of insurance.  It's how ALL insurance works.  It's not criticism of purchasers or non-purchasers.  It's meant to show that catastrophic incidents with Phantoms are blown up by the unrealistic lens found in forums, Facebook groups, etc.

I usually don't buy extended warranties, but I don't criticize people who do.  When you need it and have it, it's a terrific feeling.  Come to think of it, it's a good feeling to have it and NOT need it too.

But my point is that this should show folks a peek at the overall dependability of the Phantom.  Forget the skewed figures your mind makes up about horror stories that you read.  Square Trade offers this warranty for one reason:  They make a lot of money doing so.  They know that they're going to use the scads of money that they collect from warranty purchasers to pay for the occasional crash, loss, flyaway, etc.

Again, this is not a criticism of insurance.  It's how ALL insurance works.  It's not criticism of purchasers or non-purchasers.  It's meant to show that catastrophic incidents with Phantoms are blown up by the unrealistic lens found in forums, Facebook groups, etc.

@DJIHavequestion Did the warranty automatically attach to the Phantom, or did you have to add it when you activated the Squaretrade plan?  I'm wondering if I can just buy the plkan that you pointed to, and insure a Phantom that I purchased from another vendor.

Something I noticed in the fine print.  Yes, it's a great deal to have any coverage but be careful the 1st 30 days ;)

Coverage begins on the 31st day after the item's purchase - issues in the first 30 days are not covered.

kenargo Posted at 2014-11-18 11:53
Something I noticed in the fine print.  Yes, it's a great deal to have any coverage but be careful t ...

It's actually 60 days.

alfredm@mindspr Posted at 2014-11-18 11:32
@DJIHavequestion Did the warranty automatically attach to the Phantom, or did you have to add it whe ...

I had to add it and provide info like serial number.

Does this type of policy cover personal injury and property damage? ?

ibstu44@yahoo.c Posted at 2014-11-20 11:52
Does this type of policy cover personal injury and property damage? ?

Nope, it's just for the drone damage.

Hey guys..has anyone heard of personal injury or property damage insurance. .I'm not concerned about damaging my p2v+ ..I'm worried if it comes down and hurts someone or does property damage? ?

This is one of the benefits of AMA membership.  You get liability coverage that covers you for damages to other persons and property you are found liable for as a result of your R/C hobby flying.  Be aware, though, the coverage is dependant on you following the AMA's established flight safety guidelines.  I'd say 90% of the Youtube videos I've seen of quads being flown violate the AMA standards somewhere in the video, and would not be covered (over 400 ft AGL being a common violation).  You're also not covered while doing something considered illegal.  So if you have an accident flying somewhere that you do not have permission to fly, you could be considered tresspassing, and could have coverage denied.  Any commercial use whatsoever is excluded from coverage as well.  It's not a security blanket for irresponsible flying, but if you excercise common sense, use good judgement, and follow the safety guidelines, you have liability insurance protection.  Also know that it's secondary to any and all other liability insurance you have (like your homeowners), meaning it picks up coverage after the other is exhausted.
Always remember, if you're recording your flight, and any authorities/plaintiffs manage to get ahold of it (Youtube, Vimeo, or any other hosting site) it could be the evidence that cost you any coverage you may think you have.  Think for a minute about all the crash videos out there.  Also remember most lawsuits come up way after the event took place.  It's even possible that a video record could actually prompt a suit to be filed.  I'm not paradoid about this stuff, but it is something to think about.
Another good option is a Personal Liability Umbrella Policy.  

For insurance I use common sense and tested safety protocols.

johnkilcline@gm Posted at 2014-10-24 00:52
Looks like they are in the UK too!
http://www.squaretrade.co.uk/

just phoned the in the uk and the will not insurer hover her

bobibobr@yahoo. Posted at 2014-11-29 02:59
just phoned the in the uk and the will not insurer hover her

and they don't want to know about us in Portugal either!

DJIHavequestion Posted at 2014-11-6 03:58
On a separate note, how do you get email notifications on this forum when someone responds? They don ...

You don't; it doesn't appear to be implemented at this time

shep941@gmail.c Posted at 2014-11-22 09:21
For insurance I use common sense and tested safety protocols.

Unfortunately, common sense can't protect you against equipment failure and a 400 foot drop to the pavement.

How has this worked out for you guys? Thinking about it, but under what is not covered it also says anything the manufacturer will not cover. Pretty sure that means crash.

DJIHavequestion Posted at 2014-11-6 03:29
I have a weird experience and I hope I did it right. I just made the purchase via Amazon. Then I cal ...

So this policy covers the camera only, right, NOT the Phantom copter itself?

What is the Phantom flies away, and is lost.  Will the policy pay for the the entire copter, or just the lost camera?

And what if Phantom crashes, and camera broken.  Will policy pay to fix the entire copter, or just the camera?

JonS

Guys, the answers to your questions are already answered in previous comments above.
Insurance covers the Phantom and camera for Phantom Visions.
Insurance covers the Phantom for non-vision Phantoms - you just need to purchase another warranty for the GoPro Hero camera.

If you get the accidental coverage (recommended) it covers accidental crashes - lost or stolen is NOT covered.