NerdyGuy
Second Officer
Flight distance : 156867 ft
United States
Offline
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Currently, I own the Mavic Pro (Fly More), The Spark (Fly More), Goggles & Osmo Mobil. I have purchased the DJI Care on both the Mavic and the Spark.
Prior to leaving on vacation, I upgraded the fw to version .600. I had interference issues with the drone when using my iPhone, I have to turn off Bluetooth before every flight.... really, no big deal, pain... but I can live with it. All was working great.... Until FW .600. AS USERS WE ARE FORCED!! To upgrade to the newest version of the FW.. or else we are unable to fly, per DJI.
Knowing that I was not going to be near any cell service or wifi on my vacation, I upgraded the firmware per REQUIRED by DJI. Note: all operations other than interference with Bluetooth, were working fine.
I had one, maybe 2 successful flights with .600. Thought all was ok.
Took the Spark out to shoot some killer rock formations in the wide open desert. Checked the battery indicator on the back of one of the updated batteries, showed full power on the battery. Sent the Spark up... WIDE OPEN DESERT, no power lines... no buildings... NO INTERFERENCE AT ALL, no wind.... Sent it to a rock formation, line of sight. Odd... before it even made it to the rock formation, it gave me a low battery warning and auto-return to home engaged. Odd I thought... showed full battery... its returning home.... CRAWLING... gets to about 419ft (according to the flight logs) and it just DROPPED!. A green Spark on a green desert floor. I looked for 3 hours, could not find it at all. Find my Drone was of no help at all.... nothing in the logs.
Reported to DJI on the SPOT of the loss. They ensured me that they would be able to replace the unit. I drove away, leaving my favorite camera in the desert.
Weeks later, DJI looks at the flight logs & are now refusing any sort of support.
I am not a newbie, I know what I am doing. I spend THOUSANDS and THOUSANDS of dollars on this hobby. I know a firmware issue when I see it & DJI is NOT owning up to this issue.
I am grounding all my use of DJI flight products till this issue is sorted out... YOU SHOULD TOO!!! Watch this space. If DJI is not owning up to this fw issue, I will be selling all my DJI products.
DJI needs to own up to issues with the Spark. I do NOT recommend purchasing a Spark. The Mavic is a far better device.
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