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Spark name..unable to change name....
736 7 2017-9-14
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Masamune
lvl.1
Singapore
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Hello,

My phone connect to AC and I change the name already.

Then I go setting and check wifi setting. the name remain unchanged...

Why...?

Regards,

Masa.
2017-9-14
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DJI Elektra
Administrator
China
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Masamune, you can try to reset your RC first.
Please long press the power button for 9 seconds and you will hear three beeps.
Then go setting your wifi. If the problem still exists, please provide us the setting screenshot . Thanks.   
2017-9-14
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Masamune
lvl.1
Singapore
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DJI Elektra Posted at 2017-9-14 18:37
Masamune, you can try to reset your RC first.
Please long press the power button for 9 seconds and you will hear three beeps.
Then go setting your wifi. If the problem still exists, please provide us the setting screenshot . Thanks.

Dear Elektra,

I didn't buy RC yet...

So may I ask if can turn off AC for 9 seconds?..

Regards,

Ling Yenn
2017-9-14
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DJI Elektra
Administrator
China
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Masamune Posted at 2017-9-14 20:58
Dear Elektra,

I didn't buy RC yet...

Masamune, please tell me the version of your drone. BTW, What is your app's version?In addition, when you change the info, please click "apply" and reboot your aircraft. Please have another try. Any question, please let us know.
Thanks.
2017-9-14
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Masamune
lvl.1
Singapore
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DJI Elektra Posted at 2017-9-14 23:07
Masamune, please tell me the version of your drone. BTW, What is your app's version?In addition, when you change the info, please click "apply" and reboot your aircraft. Please have another try. Any question, please let us know.
Thanks.

Dear Elektra,

App version 4.1.9
App database 01.00.01.05

2017-9-15
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DJI Elektra
Administrator
Hong Kong
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Masamune Posted at 2017-9-15 00:42
Dear Elektra,

App version 4.1.9

Thanks for your update and please check the information at 4#. If the problem exists, please inform us.
2017-9-15
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Masamune
lvl.1
Singapore
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DJI Elektra Posted at 2017-9-15 00:45
Thanks for your update and please check the information at 4#. If the problem exists, please inform us.

Uhm.. what do you mean by check information at 4#?

2017-9-15
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DJI Elektra
Administrator
China
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Masamune Posted at 2017-9-15 00:50
Uhm.. what do you mean by check information at 4#?

Masamune, please ensure that the process of changing the name is correct.
Make sure that you click "apply" after you change the setting and follow the tips from your app, reboot your aircraft.
2017-9-15
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