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case number: CAS-662638-M6B4K8
756 7 2017-9-14
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DazzauksDad
lvl.3
Flight distance : 124446 ft

United Kingdom
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Hi I wonder if some one from DJI could please take a look into this case number: CAS-662638-M6B4K8 I have been waiting for a rubber bung that was missing from my controller power socket just the rubber bung nothing that wouldn't fit in an envelope since may and have heard nothing despite being told I would be contacted when one is sent to me I'm fed up with having to cover it with tape.
regards
Ricky
2017-9-14
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DJI Susan
Administrator

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I‘m sorry to keep you waiting. I have checked the case and transferred to the designated team to expedite. I will keep follow up for you. Hopefully you will receive it soon.
2017-9-14
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DazzauksDad
lvl.3
Flight distance : 124446 ft

United Kingdom
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Thank you Susan I see theres another forum user looking for one also  Pilot Muzza..
2017-9-14
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DJI Mindy
Administrator
Flight distance : 7 ft
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DazzauksDad Posted at 2017-9-14 23:57
Thank you Susan I see theres another forum user looking for one also  Pilot Muzza..

Could you please post his link here? We will help to look into, thanks.
2017-9-15
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DazzauksDad
lvl.3
Flight distance : 124446 ft

United Kingdom
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DJI Mindy Posted at 2017-9-15 02:38
Could you please post his link here? We will help to look into, thanks.

https://phantompilots.com/threads/wtb.123371/#post-1259638
Thank You
2017-9-15
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DJI Thor
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Flight distance : 13602 ft
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DazzauksDad Posted at 2017-9-15 07:16
https://phantompilots.com/threads/wtb.123371/#post-1259638
Thank You

Sorry, we couldn't contact him directly for some reason. If you can contact him, please help to take him a letter which suggests contacting our support here: http://www.dji.com/support, we will do our best to help him out. Thank you.
2017-9-15
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DazzauksDad
lvl.3
Flight distance : 124446 ft

United Kingdom
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DJI Thor Posted at 2017-9-15 18:06
Sorry, we couldn't contact him directly for some reason. If you can contact him, please help to take him a letter which suggests contacting our support here: http://www.dji.com/support, we will do our best to help him out. Thank you.

I have sent him a message thank you very much for your help in this instance
regards
Ricky
2017-9-15
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DJI Susan
Administrator

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Update: Ricky, I have PMed you the UPS tracking number, please check and confirm whether you have received it or not. Feel free to contact us if you have any questions. Have a nice weekend!
2017-9-15
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