Hi all,
I am happy pilot of Mavic Pro, but recently on my holiday at Baltic Sea, my Mavic probably collided in the air or had a malfuncion of one of the rear propeller and plunged from 204m (670ft) spining down to soft bushes and wet grass. It was late night flight.

I have DJI Care Refresh. Started case on 6th of September 2017. Mavic received at Service facility on 11th September 2017 with demage assessed on the same day. Now since case moved to Quoted, it stuck since 11th of September till today. Please may i ask moderators if you can check my case? Not sure if its safe to add my case number here...

Sorry for this, please provide me with your case number, I'll check it for you. You can post it here or send me a PM.

Hi Diana,
My case number is CAS-966825-W6V3Q6. Thank you.
I didn't realise how I will miss my drone ;)

KOLIBERk_tom Posted at 2017-9-18 02:40
Hi Diana,
My case number is CAS-966825-W6V3Q6. Thank you.
I didn't realise how I will miss my drone ;)

Ok, I'll forward it to our appropriate team to check what happened, and we will have someone contact you for the details soon, appreciate your patience.

Thank you for helping, Diana,
Repair quoted and paid via PayPal. I will wait now for repair and shipment.

KOLIBERk_tom Posted at 2017-9-18 08:39
Thank you for helping, Diana,
Repair quoted and paid via PayPal. I will wait now for repair and shipment.

Thank you as well for flying DJI. Here's to you getting your aircraft back quickly to fly.

Thanks, by any chance will you know if when I paid with DJI Refresh, am I getting new aircraft or old refurbished?

If I will get refurbished, it's better for me to wait and fix my drone than.

KOLIBERk_tom Posted at 2017-9-18 12:02
Thanks, by any chance will you know if when I paid with DJI Refresh, am I getting new aircraft or old refurbished?

If I will get refurbished, it's better for me to wait and fix my drone than.

I am sorry I do not have any additional information on that point.

Hi, Today I have received my replacement Mavic Pro (delivery with UPS).
All together took 16 days (12 working days). What a surprise to receive replacement drone looking just like brand new! No any single mark on the body, clean and working fine!
Drone need to be paired with remote control(my old remote still like new with stickers on display) and updated to new firmware.



Thank you DJI for excellent service !!

KOLIBERk_tom Posted at 2017-9-21 15:16
Hi, Today I have received my replacement Mavic Pro (delivery with UPS).
All together took 16 days (12 working days). What a surprise to receive replacement drone looking just like brand new! No any single mark on the body, clean and working fine!
Drone need to be paired with remote control(my old remote still like new with stickers on display) and updated to new firmware.

Appreciate your feedback, which provides us more motivation to keep improving, hope you can enjoy the drone, happy flying!