How can i take the round corners away?

Please tell me the model of your device and can you provide a screenshot of it? Thanks for your support.

Dji osmo zenmouse x3

Hillbay Posted at 2017-9-18 02:08
Dji osmo zenmouse x3

Thanks for your update, but I meaned that can you provide a screenshot about the round corners?

Here u can see, like some frame or somthing?

The picture you provided is the screenshot of APP. How about the original footage in SD card? Please upload several footage in Dropbox and post the link here.
Besides, please provide us the firmware version of Osmo, APP version, the model of mobile device, thank you.

DJI Mindy Posted at 2017-9-18 23:13
The picture you provided is the screenshot of APP. How about the original footage in SD card? Please upload several footage in Dropbox and post the link here.
Besides, please provide us the firmware version of Osmo, APP version, the model of mobile device, thank you.

1.11.2.70, OSMO MAC 6060 1F17FC29

Pictures example

One more picture  example

I try one more time with a new example

Hillbay Posted at 2017-9-18 23:41
I try one more time with a new example

Thanks for your quick update, what is the program that you used to view the pictures? We need the original pictures to review, please upload it to Dropbox or Google Driver and post the link here so that we could download, thanks.

DJI Mindy Posted at 2017-9-19 00:25
Thanks for your quick update, what is the program that you used to view the pictures? We need the original pictures to review, please upload it to Dropbox or Google Driver and post the link here so that we could download, thanks.

This is the picture direct from the sd-card, i took the picture and send it to me by mail direct from sd, but i try to put in dropbox and send you the link.

?dl=0
?dl=0

DJI Mindy Posted at 2017-9-19 00:25
Thanks for your quick update, what is the program that you used to view the pictures? We need the original pictures to review, please upload it to Dropbox or Google Driver and post the link here so that we could download, thanks.

https://www.dropbox.com/s/80xone ... %2027%2027.jpg?dl=0

DJI Mindy Posted at 2017-9-19 00:25
Thanks for your quick update, what is the program that you used to view the pictures? We need the original pictures to review, please upload it to Dropbox or Google Driver and post the link here so that we could download, thanks.

https://www.dropbox.com/sh/t2752 ... FB5aRXRhyEnFya?dl=0

Hillbay Posted at 2017-9-19 01:03
https://www.dropbox.com/sh/t27520hsm2tgzdl/AADUntCzJcnFB5aRXRhyEnFya?dl=0

Thank you, the issue has been reported to our R&D engineers for analysis, I will come back to you once I get any update, please wait patiently.

Hillbay Posted at 2017-9-19 01:03
https://www.dropbox.com/sh/t27520hsm2tgzdl/AADUntCzJcnFB5aRXRhyEnFya?dl=0

The image circle looks abnormal as if the camera is seeing through a hole. Please check if there is any attachments around the lens blocking the field of view. If the optical path is clear and the problem persists after resetting camera settings, we recommend sending it back to our customer service center for examination.
Sorry for the inconvenience.

Hillbay, the reply in 17# is from our R&D engineers, please refer to their suggestion.
If the device needs to be sent in, please post us the case number, thank you.

Are you using any attachments on the lens and if so what

I test again today and i can see if i zoom in 2 step, its is gone and if i zoom out its coom back??

Propwash Posted at 2017-9-20 06:33
Are you using any attachments on the lens and if so what

Can you answer the question

It does look like the effect of using the wrong sized lens hood.

Hillbay Posted at 2017-9-20 07:43
I test again today and i can see if i zoom in 2 step, its is gone and if i zoom out its coom back??

Thanks for the key point, besides, you can remove the filter of camera to see if it persists.