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Does Spark Care Refresh Xfer to New Owner?
1975 10 2017-9-18
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dezign999
lvl.3
Flight distance : 27297 ft
United States
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Selling my Spark since I have just upgraded to a Mavic. Does Spark Refresh also transfer to the new Spark owner? If so, what info do I need to provide them?
2017-9-18
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Sparky_17
Captain
Flight distance : 62349 ft
Canada
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I donn't know but would be nice to know
2017-9-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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DJI Care Refresh is bonded with serial number of the aircraft, there is a service agreement if you are purchasing DJI Care Refresh separately for a previously purchased DJI product. Please forward that email to your buyer.
2017-9-18
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Montfrooij
Captain
Flight distance : 1934915 ft
Netherlands
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DJI Mindy Posted at 2017-9-18 19:01
DJI Care Refresh is bonded with serial number of the aircraft, there is a service agreement if you are purchasing DJI Care Refresh separately for a previously purchased DJI product. Please forward that email to your buyer.

So you are saying: yes?
2017-9-18
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DJI Mindy
Administrator
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Montfrooij Posted at 2017-9-18 22:41
So you are saying: yes?

I mean the DJI Care Refresh has nothing to do with the owner but serial number of the drone. Just transfer the service agreement to buyer.
2017-9-20
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Montfrooij
Captain
Flight distance : 1934915 ft
Netherlands
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DJI Mindy Posted at 2017-9-20 02:19
I mean the DJI Care Refresh has nothing to do with the owner but serial number of the drone. Just transfer the service agreement to buyer.

Thanks for that!
2017-9-20
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dezign999
lvl.3
Flight distance : 27297 ft
United States
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Thank you!
2017-9-20
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fans24fae0ae
lvl.2
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DJI Mindy Posted at 2017-9-20 02:19
I mean the DJI Care Refresh has nothing to do with the owner but serial number of the drone. Just transfer the service agreement to buyer.

How does one "transfer the service agreement to buyer"?  Or is this even necessary, since Refresh is "bonded with the serial number of the aircraft"?
2018-6-8
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DJI Mindy
Administrator
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fans24fae0ae Posted at 2018-6-8 16:02
How does one "transfer the service agreement to buyer"?  Or is this even necessary, since Refresh is "bonded with the serial number of the aircraft"?

You can transfer the email of Service Agreement to the new owner.
2018-6-11
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fans0b0388d0
lvl.2
Flight distance : 1168 ft
United States
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DJI Mindy Posted at 2018-6-11 02:18
You can transfer the email of Service Agreement to the new owner.

Does this mean I forward the email to the new owner, or do I need to put the new owner's contact info into the support portal?
2018-7-4
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DJI Tony
Super Moderator

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fans0b0388d0 Posted at 2018-7-4 07:55
Does this mean I forward the email to the new owner, or do I need to put the new owner's contact info into the support portal?

Hi, if you're about to transfer your drone to another person and the aircraft has a DJI care refresh then you may forward the email that includes the DJI care agreement number to the person for him to use your existing DJI care refresh plan.
2018-7-4
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