Jinjur
Second Officer
United Kingdom
Offline
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Yeah, but.............just IMO of course. As I have stated to DJI, I am also a Care Refresh owner and would be more than happy to have a DJI refurbished Mavic back in the case where I turned my Mavic into a Lego puzzle. I would not expect a new Mavic regardless of insurance. This is maybe where the OP is.
However, the OP should at least have the choice as to what happens.
But in my case of a warranty issue with a product, where it fails due to no action on my part within the first year of ownership? No. I do not really expect a refurbished product that looks worse than the one that was returned for "repair" and most certainly not an older drone.
What I would expect:
- My Mavic, fixed and returned to me in the box I sent it in. With mathcing serial numbers
- A refurbished Mavic, the same age or younger than mine, presented *AS NEW* (or in exact return state) including all packaging stickers, in its own box, with matching serial numbers as mine was.
- A new Mavic, in a box with matching serial numbers.
I do not expect:
- A Mavic with visibile signs of use when the Mavic I returnd was PRISTINE. Really pristine
- A Mavic whose serial number does not match that on the box
- A Mavic that has obviously had a bang significant enough to damage the gimbal protector
- A Mavic that is older than mine, confirmed by serial number
- To have to chase a huge manufacturer like DJI around issues like this
- To have the original vendor offer to help but be hampered because of the above
This is pretty easy stuff.
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