Hi,
You are forcing me to login again after updating the go4 app and I've forgotten the password - but no email is coming - what's going on? And yes I have looked I'm trash and you are not blocked.. I wanna update my drone but this is stopping me quite efficiently...

Ahhh Outlook.com = Microsoft is having issues

So is your issue resolved now? If not yet, please try to send it again or check again of your spam. Thank you.

DJI Thor Posted at 2017-9-18 20:31
So is your issue resolved now? If not yet, please try to send it again or check again of your spam. Thank you.

Was outlook.com that was having issues all fine now thank you

The Quadfather Posted at 2017-9-19 07:26
Was outlook.com that was having issues all fine now thank you

Glad to hear the problem got sorted out, please keep us updated if you have any further problem.

I'm having the same issue.. I checked my spam folder and nothing... Trying to activate my account but can't.. I have a android 12 running on my phone.. not sure if that matters..

I am not receiving a password reset email. What should I do?  4/26/23

Me too, I do not get any reset password email. 09/2023

djiuser_SiUO5HelSQk5 Posted at 9-26 06:14
Me too, I do not get any reset password email. 09/2023

Hello there. Have you already tried resetting the password from the DJI official website instead of changing it from the app? Here is the direct link for changing the password from the DJI website: https://account.dji.com/reset?ac ... en_US&region=OR. Have a great day ahead.

Having same issue. Please help

Franko60 Posted at 11-10 18:01
Having same issue. Please help

Hello there. You can try resetting the password by going to the DJI official website instead. Please use the following link to replace the password and try to sign in again to your app: https://account.dji.com/reset?ac ... en_US&region=GR. Have a great day.