Or can someone explain this to me.  I have uploaded the info in a prior thread but I don't think it's relevant at this point.  I was flying my mavic.  It just diconnected and never returned to home.  I was flying one mile out in direct line of sight.  No wind.  Conditions were perfect.  Batteries OK.  Flying at 200ft.  This is the final analysis I get from DJI.

[size=12.800000190734863px]Thanks for your patience.
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[size=12.800000190734863px]For your claimed case CAS-923675-J3M9Q3, we have already finished the analysis, and the result is as follows:
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[size=12.800000190734863px]1. The aircraft was piloted under Sport mode, and responded to the pilot’s control well;
[size=12.800000190734863px]2. At T=05:00, H=61 m, D=1837.8 m, the aircraft with battery worked normally, flight record ended;
[size=12.800000190734863px]3. Home Point: 40.0147639 -82.1204449;Last Position: 40.0014241 -82.1077019
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[size=12.800000190734863px]With the record ended without any sign of abnormality, we could not verify what happened afterwards. We truly appreciate your support for DJI, and especially applied for a 30% off coupon for Mavic Pro without charger and remote.
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[size=12.800000190734863px]Can someone explain to me how this is resonable.  They think I should cough up more money for a drone that can do the same thing.    I don't get it but I hope somecone can at least explain the thought process.

We are very sorry to hear about the accident. Since the connection got cut off and you didn't retrieve the drone, the result is based on remaining flight records, while there isn't any sign of abnormality, we could not verify what happened afterward.
We can only check what happened at that time via data analysis. In this case, we are sorry to say that we can't verify it due to the lack of data. We've provided you the best solution based on the after sales policy. Should you have any questions about the data analysis, please reply their email, they'll do their best to make this situation clear to you.

Sorry for your lost. Since the drone was lost and we can not analyze the flight data. Also your flight record was not recorded completely. So we can not find out the reason why it crashed and considered it as inconclusive, providing you discount. Thanks for understanding.