I just bought my mavic pro about a week ago.whenever i want to activate it by DJIGO4 Apps it always say "Activation Failed, Server Error"
Does anyone here has same problem with me?

i've tried using another wifi ( 3 wifi for exact )
and 4 4G operator in my country and yet it still failed.
already update the firmware and try reinstall the DJIGO4 apps, still failed also

Please help

Just to verify, every time you got the same error code? Had you also tried another device for the activation? If yes, could you please PM me with your drone's serial number and your activated email account, I'll help to check.

Hi Thor
I already tried to activate using Samsung S7, Samsung J7 Prime, and Iphone 6
all say "Activation Failed, Server Error.

I'll PM the Serial Number now... Thanks Thor

hi i have the same problem..
it's been 5 days i cannot activated my mavic

Hello, just got to know from some dealer that DJI will be deactivating the grey market drones. Is that true and how so? I bought mine in my country.

Try using the DJI Assistant 2

Had the same issue trying to use wifi didn't work. When I downloaded and used the assistant2, it worked.


http://www.dji.com/product/phantom-4/info#downloads

I also have the same problem, I bought a spark that has two days and the error in the activation always appears.

The solution is: You should have a GPS signal before activation.

Kalle2017 Posted at 2017-9-21 14:11
The solution is: You should have a GPS signal before activation.

how? GPS Signal on the phone or the aircraft?

Kalle2017 Posted at 2017-9-21 14:11
The solution is: You should have a GPS signal before activation.

Did not work

I found another topic where they were with the same problem and seems to have been resolved with a server update

https://forum.dji.com/thread-99208-1-1.html

RuimerROY Posted at 2017-9-21 00:39
Hi Thor
I already tried to activate using Samsung S7, Samsung J7 Prime, and Iphone 6
all say "Activation Failed, Server Error.

Thank you, received your PM, I had forwarded this case to the engineers to look into, will get back to you once I heard the news. Please wait patiently.

fansfaaf5238 Posted at 2017-9-21 13:40
I also have the same problem, I bought a spark that has two days and the error in the activation always appears.

Yes, I had also received your PM and forwarded to the engineers to look into, will get back to you soon.

In addition, these are the errors that appear in IOS and

Hi, for the activation issue, just to verify, is it the app always asks you to activate or you can actually use the drone?

guilhermydga Posted at 2017-9-21 20:49
In addition, these are the errors that appear in IOS and

Please help to confirm to question at 15#, thank you so much.

No, I can't use it, because I could never activate it. Everytime I open the app it sends me to activate (for the first time, I could never activate it beford), then I do the process, and then, it says activation server error.

guilhermydga Posted at 2017-9-21 21:45
No, I can't use it, because I could never activate it. Everytime I open the app it sends me to activate (for the first time, I could never activate it beford), then I do the process, and then, it says activation server error.

And you had already updated the drone's firmware, right?

DJI Thor Posted at 2017-9-21 22:23
And you had already updated the drone's firmware, right?

Yes, everything is up to date, remote and drone.

guilhermydga Posted at 2017-9-21 22:33
Yes, everything is up to date, remote and drone.

Thank you for your prompt response. Now could you please help to export the activation log from the app, upload it to Dropbox and provide me with the link? Please connect your mobile device to the PC, and here is the route: for Android /sdcard/DJI/dji.go.v4/LOG/CACHE/active. And it should be almost 3am in the US, maybe don't need to rush, have a nice sleep.

I can do this now, no problem. Here in California it's still 11: 50hr

DJI Thor Posted at 2017-9-21 22:47
Thank you for your prompt response. Now could you please help to export the activation log from the app, upload it to Dropbox and provide me with the link? Please connect your mobile device to the PC, and here is the route: for Android /sdcard/DJI/dji.go.v4/LOG/CACHE/active. And it should be almost 3am in the US, maybe don't need to rush, have a nice sleep.

https://www.dropbox.com/s/pga85h8oo9cosw2/log-2017-09-21.txt?dl=0

guilhermydga Posted at 2017-9-21 22:56
https://www.dropbox.com/s/pga85h8oo9cosw2/log-2017-09-21.txt?dl=0

Thank you. It needs the engineers to confirm, I will get back to you once I heard something from them. Appreciate your assistance.

Thank you, I await your response.

guilhermydga Posted at 2017-9-21 23:30
Thank you, I await your response.

For your case, may I know where did you purchase the drone? Could you please provide me with your invoice so I  can check into? Or please contact the dealer if you bought it from an unauthorized retailer store. Thank you.

I already Upload my Dji apps Log as you ask Thor

https://drive.google.com/file/d/ ... ZZ/view?usp=sharing

RuimerROY Posted at 2017-9-22 03:49
I already Upload my Dji apps Log as you ask Thor

https://drive.google.com/file/d/0B5DaeNfjNv8VQm1nOW1QcDFyZmhIS2Z5Vl90MnpXaFRjd2ZZ/view?usp=sharing

Had received that, will get back to you once I heard something.

RuimerROY Posted at 2017-9-22 03:49
I already Upload my Dji apps Log as you ask Thor

https://drive.google.com/file/d/0B5DaeNfjNv8VQm1nOW1QcDFyZmhIS2Z5Vl90MnpXaFRjd2ZZ/view?usp=sharing

Please refer to my answer on 25#, thank you so much.

DJI Thor Posted at 2017-9-22 08:02
Please refer to my answer on 25#, thank you so much.

I bought from an ad in the letgo (sales app)

Try using an earlier version of the DJI Go4 app

People have had activation success by installing a earlier versions of the app from on apkpure.com, after activation just install the newest version of the app

Here's how to do it

lannes Posted at 2017-9-22 09:17
Try using an earlier version of the DJI Go4 app

People have had activation success by installing a earlier versions of the app from on apkpure.com, after activation just install the newest version of the app

I tried this, I tested it with more than 5 different versions and it did not work.

guilhermydga Posted at 2017-9-22 09:29
I tried this, I tested it with more than 5 different versions and it did not work.

Have your tried setting up a totally new email account and dji account ?

lannes Posted at 2017-9-22 10:37
Have your tried setting up a totally new email account and dji account ?

Yes, I tried.

I had the same activation problem with my mavic, trying for hours, with a phone  or tablet (both android) that worked well with a phantom 4.

Then i tried another tablet with an old dji go app on it (4.0.7) it worked...

Bebs73 Posted at 2017-9-22 11:37
I had the same activation problem with my mavic, trying for hours, with a phone  or tablet (both android) that worked well with a phantom 4.

Then i tried another tablet with an old dji go app on it (4.0.7) it worked...

I tried with the version of when it launched Spark, which is the oldest and did not work

DJI Thor Posted at 2017-9-22 08:02
Please refer to my answer on 25#, thank you so much.

I bought it from Indonesian E-Commerce Site called Tokopedia

DJI Thor Posted at 2017-9-21 00:19
Just to verify, every time you got the same error code? Had you also tried another device for the activation? If yes, could you please PM me with your drone's serial number and your activated email account, I'll help to check.

I have not been able to activate yet, it still gives the same error. There are 4 days I bought the drone and I still can not

I also do not activate. I bought a new aircraft and enjoyed the pleasure and great disappointment. Why is it the same problem with DJI activation as it was in June?

I wrote to DJI Thor a private message. Please help.

RedMax Posted at 2017-9-24 07:23
I also do not activate. I bought a new aircraft and enjoyed the pleasure and great disappointment. Why is it the same problem with DJI activation as it was in June?

I wrote to DJI Thor a private message. Please help.

It was not only in June, there are reports of August in the forum of people with the same problem.

RuimerROY Posted at 2017-9-22 13:12
I bought it from Indonesian E-Commerce Site called Tokopedia

Got it, now please try to activate again, it should work now.