RedMax Posted at 2017-9-24 07:23
I also do not activate. I bought a new aircraft and enjoyed the pleasure and great disappointment. Why is it the same problem with DJI activation as it was in June?

I wrote to DJI Thor a private message. Please help.

Is there an error code when activation failed?

guilhermydga Posted at 2017-9-22 08:22
I bought from an ad in the letgo (sales app)

Please contact the retailer. Thanks.

DJI Thor Posted at 2017-9-25 03:37
Please contact the retailer. Thanks.

You know as much as I do that the problem is not the drone. It's with your server.

DJI Thor Posted at 2017-9-25 03:03
Got it, now please try to activate again, it should work now.

We have the same problem. Why can he try now that it will work and I have to talk to the dealer? The problem is not in the drone.

DJI Thor Posted at 2017-9-25 03:06
Is there an error code when activation failed?

Of course I'm connected to the internet. I tried WiFi and mobile internet. All other applications work with an entrant. DJI Go4 also because they log in to my DJI account but this Mavic Pro activation is not possible.

DJI Thor Posted at 2017-9-25 03:03
Got it, now please try to activate again, it should work now.

Hello Thor, I bought a Spark recently and I also can not activate, it presents the same error on the server. Can you help me? Bought at GearBest

guilhermydga Posted at 2017-9-25 08:57
We have the same problem. Why can he try now that it will work and I have to talk to the dealer? The problem is not in the drone.

Sorry for the late reply, we had forwarded this case to the engineers, and they had confirmed and decided this solution. Appreciate your understanding.

RedMax Posted at 2017-9-25 17:03
http://riwas.cz/dji.jpeg[/img]

Of course I'm connected to the internet. I tried WiFi and mobile internet. All other applications work with an entrant. DJI Go4 also because they log in to my DJI account but this Mavic Pro activation is not possible.

Please try to download DJI GO 4 version 4.1.5 to activate. Or you can also try DJI GO for the activation. After the activation, update it.

Lisjoi Posted at 2017-9-26 22:45
Hello Thor, I bought a Spark recently and I also can not activate, it presents the same error on the server. Can you help me? Bought at GearBest

Sorry for getting back late and the trouble you've been experiencing. Please contact GearBest for your case.

DJI Thor Posted at 2017-9-27 00:52
Sorry for getting back late and the trouble you've been experiencing. Please contact GearBest for your case.

Oh really? But the problem is the same as several are having. And only you can solve by sight.

DJI Thor Posted at 2017-9-27 00:52
Sorry for getting back late and the trouble you've been experiencing. Please contact GearBest for your case.

https://forum.dji.com/thread-114246-1-1.html

Look at this topic and see the number of people with the same problem and no one helps and do not respond.

DJI Thor Posted at 2017-9-27 00:52
Sorry for getting back late and the trouble you've been experiencing. Please contact GearBest for your case.

I understand the warranty is only for authorized resellers. But in the case it has no relation with the warranty. The question is will you allow the drone to be activated.

Lisjoi Posted at 2017-9-27 01:09
I understand the warranty is only for authorized resellers. But in the case it has no relation with the warranty. The question is will you allow the drone to be activated.

Could you please provide me with the SN of the drone, your DJI account email and the activate log and the receipt of the drone?  
You could get the LOG file here: /sdcard/DJI/dji.go.v4/LOG/CACHE/active
Please upload the log file to Dropbox or google drive, and post the link here, thanks.

DJI Diana Posted at 2017-9-27 01:32
Could you please provide me with the SN of the drone, your DJI account email and the activate log and the receipt of the drone?  
You could get the LOG file here: /sdcard/DJI/dji.go.v4/LOG/CACHE/active
Please upload the log file to Dropbox or google drive, and post the link here, thanks.

I'm trying to order by pm, but it's not going.
https://www.dropbox.com/s/u1rjfnprsz25tfq/log-2017-09-24.txt?dl=0  ( Log file )
SN - 0ASDE8J1B1008J
DJI account - lisjoi@icloud.com
The receipt is best sent by pm, but I can not send you any anymore, you know why?

Lisjoi Posted at 2017-9-27 01:43
I'm trying to order by pm, but it's not going.
https://www.dropbox.com/s/u1rjfnprsz25tfq/log-2017-09-24.txt?dl=0  ( Log file )
SN - 0ASDE8J1B1008J

Thanks, Thor is working on it now, will keep you updated!

Lisjoi Posted at 2017-9-27 01:43
I'm trying to order by pm, but it's not going.
https://www.dropbox.com/s/u1rjfnprsz25tfq/log-2017-09-24.txt?dl=0  ( Log file )
SN - 0ASDE8J1B1008J

Could you please provide me with the invoice? Upload it to Dropbox and PM me the link, I'll do my best to help.

DJI Thor Posted at 2017-9-27 01:59
Could you please provide me with the invoice? I'll do my best to help.

I sent in your PM

DJI Thor Posted at 2017-9-27 01:59
Could you please provide me with the invoice? Upload it to Dropbox and PM me the link, I'll do my best to help.

Actually it was not sent, I can not send a private message. I send, and when I refresh the page, the message disappears

Lisjoi Posted at 2017-9-27 02:00
I sent in your PM

I can't see the link, could you please send it again.

DJI Thor Posted at 2017-9-27 02:05
I can't see the link, could you please send it again.

Do you have an email for me to send? I can not send private message

DJI Thor Postado em 2017-9-27 02:05
Eu não vejo o link, você poderia enviá-lo novamente.

Thor, respondi sua mensagem, mas quando atualizo a página, a mensagem  disappears.

Lisjoi Posted at 2017-9-27 02:26
Thor, respondi sua mensagem, mas quando atualizo a página, a mensagem  disappears.

Please send to support@dji.com and leave me the ticket number, I'll check.

DJI Thor Posted at 2017-9-27 02:28
Please send to  and leave me the ticket number, I'll check.

This is ticket number. 763448

Lisjoi Posted at 2017-9-27 02:34
This is ticket number. 763448

Got it. I had forwarded to the engineers, will get back to you once I heard something.

DJI Thor Posted at 2017-9-27 00:39
Please try to download DJI GO 4 version 4.1.5 to activate. Or you can also try DJI GO for the activation. After the activation, update it.

Activation is not even via DJI Go 4.1.5. The error message is still the same. DJI Go 3 does not work, it wants to be upgraded to version 4. Where the hell do you have the mistake of not knowing what to do next? Is not this the first time, as you did before?

#Quick Reply Here#hey guys ..it is a app error ,I had the same activation problem in Pnantom 3 SE I d activate it today ...... SOLUTION : Install DJI GO 3.1.8   you ll get : activation sucessfuly

DJI Thor Posted at 2017-9-27 02:45
Got it. I had forwarded to the engineers, will get back to you once I heard something.

Any news?

RedMax Posted at 2017-9-27 04:11
Activation is not even via DJI Go 4.1.5. The error message is still the same. DJI Go 3 does not work, it wants to be upgraded to version 4. Where the hell do you have the mistake of not knowing what to do next? Is not this the first time, as you did before?

If so, do you have another device to try on? If it still not works, could you please help to export the activation log so I can check more info about it? You can refer to DJI Diana's answer on 53# for exporting LOG file. Thank you.

DJI Thor Posted at 2017-9-27 21:17
If so, do you have another device to try on? If it still not works, could you please help to export the activation log so I can check more info about it? You can refer to DJI Diana's answer on 53# for exporting LOG file. Thank you.

I sent the registration log in reply 54. But I will send it again.
I've tried in 4 different devices

https://www.dropbox.com/s/u1rjfnprsz25tfq/log-2017-09-24.txt?dl=0

DJI Thor Posted at 2017-9-27 21:17
If so, do you have another device to try on? If it still not works, could you please help to export the activation log so I can check more info about it? You can refer to DJI Diana's answer on 53# for exporting LOG file. Thank you.

Sorry, I thought the question was for me.

Lisjoi Posted at 2017-9-27 21:35
Sorry, I thought the question was for me.

Not really, our engineers are still working on your case, I will get back to you once I heard anything, please wait patiently.

DJI Thor Posted at 2017-9-27 23:29
Not really, our engineers are still working on your case, I will get back to you once I heard anything, please wait patiently.

I'm waiting patiently. But what are you analyzing? It's the same problem as the person who created the topic. His has already been solved and very fast.

DJI Thor Posted at 2017-9-27 23:29
Not really, our engineers are still working on your case, I will get back to you once I heard anything, please wait patiently.

I know this is not a technical issue, it's a deliberate act of DJI. So why take so long? I have already sent all the documents and proof of purchase that they have asked for. I want to use my aircraft! Please allow the activation

Lisjoi Posted at 2017-9-28 00:52
I know this is not a technical issue, it's a deliberate act of DJI. So why take so long? I have already sent all the documents and proof of purchase that they have asked for. I want to use my aircraft! Please allow the activation

Dear Customer,
We are sorry to inform you that your drone is unable to activate due to the following reasons:
It was reported to be stolen during transportation, unfortunately. We have already reported this case to the local police and the police have filed the case.
Now both the insurance company and the police are investigating.
Please contact the party who sold the drone to you for a refund. Sorry for any inconvenience caused.

DJI Thor Posted at 2017-9-28 23:07
Dear Customer,
We are sorry to inform you that your drone is unable to activate due to the following reasons:
It was reported to be stolen during transportation, unfortunately. We have already reported this case to the local police and the police have filed the case.

I had no way of knowing, I bought a sealed product. The seller does not respond and deleted the account from the sale app, so it will not be possible to make the refund. I'm a victim like DJI. Can we talk for PM?

hi  Thor
i have the same problem..
it's been 2 days i cannot activated my mavic
I have already updated the drone's firmware, and try two different phone.
I've the last version of DJI GO 4 (4.1.9), I've also try the 4.1.5 version.

My message error is : "Check your internet connection. The activation process requires internet access to link your aircraft to your account.
May I send you a PM to send you the serial number, the mail account and the log ?

I had the same problem I solved it by using Go 4 app version 3.1.8... (look here https://forum.dji.com/thread-111406-3-1.html)
Of course if all your drones were reported stolen then it's a different ball game...

good evening
I was doing some settings and suddenly I could not use the DJI GO 4 application
Message that appears on the screen:
Link Phone number
To complete your registration information and aircraft activation data DJI GO 4, please link and verify your phone number.
And after selecting "link", it changes to another page in which it asks to enter Mainland China telephone number.
It turns out that I bought Mavic in Switzerland and I live in Switzerland and not in China.
Someone can help solve this problem.

DJI Thor Posted at 2017-9-28 23:07
Dear Customer,
We are sorry to inform you that your drone is unable to activate due to the following reasons:
It was reported to be stolen during transportation, unfortunately. We have already reported this case to the local police and the police have filed the case.

This is very strange! People from Hungary, United States, United Kingdom and Germany had exactly the same problem in the same week and all are drones stolen in transport?

See in this topic the number of people from different countries are with the same problem only this week. And they are all stolen in the transport?

https://forum.dji.com/thread-114246-1-1.html

Lisjoi Posted at 2017-9-29 00:11
I had no way of knowing, I bought a sealed product. The seller does not respond and deleted the account from the sale app, so it will not be possible to make the refund. I'm a victim like DJI. Can we talk for PM?

I am so sorry to hear your difficulties. I suggest contacting the police for help for your case.