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iPhone 7+ disconnect from RC after 1.40.0000 FM
932 15 2017-9-23
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RonMargan
lvl.3
Flight distance : 160896 ft
Israel
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hey, last night i updated to the latest firmware and today i went on flighing.
after 20 seconds on air i lost the camera and it says "Disconnected" but the RC could still be used to fligh the drone, so i landed.

i took me i few iPhone reboots to try and fly again after it keeps on disconnecting after a few seconds.

finnaly i manged to fligh and when i moved the video via RC to iPhone after a few minutes it disconnected again....

- i tried replacing the OTG cable. still same problem.
2017-9-23
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RonMargan
lvl.3
Flight distance : 160896 ft
Israel
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DJI please help me with that..
2017-9-24
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Andy in SW Fla
lvl.2
Flight distance : 338 ft

United States
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I have same issue. Please share if you find a solution.
2017-9-24
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Owewolf
lvl.2
Flight distance : 508005 ft
South Africa
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Snap, I had exactly the same,  plus I got a gimbal disconnected message. If I shut down the app and restarted it it all comes back for a short while. As soon as I do something on the app it disconnects.
I have deleted the app and reinstalled, all appears normal now will fly tomorrow and see what happens.
2017-9-24
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fanse36e5533
New
Flight distance : 37133 ft
United Kingdom
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Me same. iphone 7 disconnect from rc I restarted DJI app but still disconnect.

2017-9-24
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JimmyC
First Officer
Flight distance : 65814 ft
United States
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fanse36e5533 Posted at 2017-9-24 11:40
Me same. iphone 7 disconnect from rc I restarted DJI app but still disconnect.

After update my Samsung S5 says aircraft disconnected. Still flies normal. Never did it before.
2017-9-24
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RonMargan
lvl.3
Flight distance : 160896 ft
Israel
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used DJI ASSITANT and reupdate RC and Drone. flew yesterday ok
2017-9-25
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DJI Thor
Administrator
Flight distance : 13602 ft
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RonMargan Posted at 2017-9-25 00:00
used DJI ASSITANT and reupdate RC and Drone. flew yesterday ok

So the issue was resolved, right? Glad to hear that. Please let me know if you have further questions.
2017-9-25
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DJI Thor
Administrator
Flight distance : 13602 ft
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Andy in SW Fla Posted at 2017-9-24 06:38
I have same issue. Please share if you find a solution.

Like the OP mentioned, please try to refresh the firmware. Or try to reinstall the app, relink the drone and RC. Hope it helps.
2017-9-25
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DJI Thor
Administrator
Flight distance : 13602 ft
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Owewolf Posted at 2017-9-24 08:09
Snap, I had exactly the same,  plus I got a gimbal disconnected message. If I shut down the app and restarted it it all comes back for a short while. As soon as I do something on the app it disconnects.
I have deleted the app and reinstalled, all appears normal now will fly tomorrow and see what happens.

Looking forward to your feedback.
2017-9-25
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DJI Thor
Administrator
Flight distance : 13602 ft
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fanse36e5533 Posted at 2017-9-24 11:40
Me same. iphone 7 disconnect from rc I restarted DJI app but still disconnect.

Please check if you could control the gimbal by the RC, if you could, then you need to reinstall the app or change another USB cable to test. If you can no control it, please relink the RC and the drone.
2017-9-25
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DJI Thor
Administrator
Flight distance : 13602 ft
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JimmyC Posted at 2017-9-24 15:22
After update my Samsung S5 says aircraft disconnected. Still flies normal. Never did it before.

Please refer to my answer on 11#, keep us updated if the problem persists, thank you.
2017-9-25
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JimmyC
First Officer
Flight distance : 65814 ft
United States
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DJI Thor Posted at 2017-9-25 02:07
Please refer to my answer on 11#, keep us updated if the problem persists, thank you.

I uninstalled the DJI Go 4 app. and reinstalled it and now it works perfect again. Thanks DJI Thor.
2017-9-25
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DJI Thor
Administrator
Flight distance : 13602 ft
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JimmyC Posted at 2017-9-25 13:34
I uninstalled the DJI Go 4 app. and reinstalled it and now it works perfect again. Thanks DJI Thor.

You are welcome, and thanks for your feedback. Should you have any further questions, please feel free to contact us. We'd glad to help.
2017-9-27
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un hombre
lvl.3
Flight distance : 170830 ft
Ireland
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Isn't this the same old problem, when you would loose video feed on some iphones when iphone's are not in Airplane mode?
It happened to my iP7+ when connecting through the controllers side USB. I had to put the phone to airplane mode so that I do not loose video feed.

The only solution was either to put the phone to airplane mode or connect it through the bottom usb port on the remote.
2017-9-28
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Owewolf
lvl.2
Flight distance : 508005 ft
South Africa
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Did as suggested in #11 - all now good.

A new IOS APP on 21/9/2017 two days after the last,
Wow why is that =   BUGS in the 19/09/2017 app release Had Gimble recalebration issues after last firmware update too

So is 4.1.11 IOS now current ? Today is the 28/09/2017
2017-9-28
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