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Disconnected in app. Need urgent help
3594 12 2017-9-24
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fans4e416e24
lvl.1
Flight distance : 19865 ft

Malaysia
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I have not flown for the past 3 weeks, during which IOS 11 was launched and i updated my device. today i try to fly and it just says diconnected, i have reinstalled the app multiple times, restarted my devices, changed USB cables but non seem to work. can anyone help? Its a phantom 4 pro and iphone 6s
2017-9-24
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Central Maine D
lvl.3
Flight distance : 966808 ft
United States
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Did you try the pressing the connect button on the aircraft and using the connect option in the app?
2017-9-24
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DJI Mindy
Administrator
Flight distance : 7 ft
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Could you please try to refresh iOS 11 via iTunes to see if it works?
2017-9-24
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alexivaylov
lvl.1
United Kingdom
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Same problem here. Phantom 4, ipad air 1 recently updated to ios 11 (fresh install). Everything works fine on my iphone 7 (also ios 11) but the ipad says disconnected.

Can anyone help?
2017-9-24
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robertpfeuffer
lvl.1
Flight distance : 601348 ft
Germany
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I got a solution for you guys. I have had the same problem with my iPhone 6s. I updated to iOS11 and since then, DJI GO4 APP did not connect to RC/drone anymore.
After hours of researching and thinking about the problem and even after contacting and discussing with DJI support, i found a solution by myself.

I wanted a clean fresh virgin installation of the iOS11 to be sure, that it is not the app, RC or drone itself.
So i went like this:

IMPORTANT: all the time i had the iPhone connected with the lighting cable to my Macbook.

- backing up the iPhone as it is
- resetting my iphone by going through Settings -> General -> Reset -> Erase all date & content
- iPhone is restarting
- after restart i chose configuration as a NEW iPhone (on phone & in iTunes)
- then i clicked restore in iTunes (restore as a new iPhone)
- iTunes then loads the current iOS 11 Firmware and restores it on the iPhone
- iPhone restarting
- then again: choose configuration as a new phone (on Phone and in iTunes)
- during that i took no extra settings (no iCloud/Apple login or stuff like that, just connection to my wifi)
- then i downloaded the DJI GO 4 App from the App store using single login with my apple id
- DJI app installed and logged myself in
- DISCONNECTED the Phone from the USB cable
- powered up drone & RC, connected the phone --> tadaaa - works fine!!
- ok - disconnected everything / unpowered drone/RC
- CONNECTE the iPhone to iTunes again by using the USB cable
- then i clicked restore from backup (this time i used my old backup. The on ei made at the beginning of this procedure)D
- restroring from backup - iPhone restated
- powered up drone & RC, connected the phone --> tadaaa - works fine!!

Paralell to that i updated the firmware on drone and RC using Assistant 2 software from DJI.

So finally - my DJI GO 4 App works fine using iOS11. Took me 3 hours of procedure and 3 days of headaches.
I am from Germany. Please excuse any typing errors.
2017-9-26
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ALABAMA
Captain
Flight distance : 10442687 ft
United States
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Excellent job figuring it out!
2017-9-26
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robertpfeuffer
lvl.1
Flight distance : 601348 ft
Germany
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Btw... iOS Patch 11.0.1 is released an shall solve the problem as well.
Sometimes time is the hardest enemy...
2017-9-27
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Schnafe
lvl.2
Flight distance : 118041 ft
United States
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Any news from DJI about a fix for this that doesn’t require restoring from a computer. I too am experiencing this disconnected issue on my iPhone 6s.

I have a spare iPad I’ve experimented with. A clean install of iOS 11 will give the disconnected message. A clean install of iOS 10 that is then updated to iOS 11 on the iPad will connect as normal.

I won’t have access to my computer for a few months. iOS 11 has been out long enough that I no longer have any iOS 10 backups still available on iCloud to restore from.

This is very frustrating and using the iPad as a controller for a few months isn’t an option.

Please let there be a software fix that can be applied to the DJI Go 4 app sooner rather than later.
2017-9-30
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khalestorm
lvl.1
Flight distance : 1375 ft
United States
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Updating to iOS11.0.2 just now fixed the issue for me
2017-10-3
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DMTCOV
lvl.1
United States
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Same problem iOS11 w/ iPhone 7 Plus Mavic Pro DISCONNECTED
2017-11-26
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DMTCOV
lvl.1
United States
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Same problem iOS11, iPhone7 plus, Mavic Pro drone. Can not get it to connect
2017-11-26
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DMTCOV
lvl.1
United States
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khalestorm Posted at 2017-10-3 18:18
Updating to iOS11.0.2 just now fixed the issue for me

I have 11.0.2 and doesn’t work
2017-11-26
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DMTCOV
lvl.1
United States
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Current updates to iOS11 to iOS11.0.2 are not fixing the problem
2017-11-26
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