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Spark activation failed server error
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25412 179 2017-9-24
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djiuser_juQKVJJV2a7U
lvl.1
Nigeria
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DJI Natalia Posted at 2017-9-24 22:31
Thanks for the detailed information, would you please PM me your aircraft SN firstly?
Then please connect the Android device to PC and find the activation log so we can analyze it for you. Here you can get the file: /sdcard/DJI/dji.go.v4/LOG/CACHE/active
Please upload the lpg file to Dropbox or google drive and post the link here, I will download it.


Activation Server Error(1112)


content://com.mi.android.globalFileexplorer.myprovider/external_files/DJI/dji.go.v4/LOG/CACHE/active/log-2018-10-27.log



SN:0ASUE7K001002U
2018-10-27
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micasa-russia
New

Russia
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Hi!

I am Ivan, buy Spark in Russia, Moscow, and and I also have this problem

Please, help activation my drone - SN: 0ASDE9E0C100Q9
2018-11-11
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micasa-russia
New

Russia
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please help me DJI
2018-11-12
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DJI Tony
Administrator

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micasa-russia Posted at 11-11 22:13
Hi!

I am Ivan, buy Spark in Russia, Moscow, and and I also have this problem

Hi, sorry for the uneasiness on activating your drone. I would like to ask what error message are you getting on the DJI Go 4 app upon attempting to activate the drone? Could you please try to directly connect your phone to your aircraft and try to activate it again? Please keep us posted on the latest progress.
2018-11-12
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pianoplayer7
First Officer
Flight distance : 251601 ft
United States
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For me, the only thing that worked was doing it manually. Since I could not connect to the Spark WiFi and my home’s WiFi at the same time, I had to switch back and forth between the two. Whenever it wanted me to connect to wireless, I connected to my home WiFi. When it wanted me to reconnect to the drone, I connected back to the drone. It was long and complicated, but it worked. Been using it for a few months with no problems. I have to go through the same basic process for every firmware update, but it is a lot shorter than the initial activation process.
2018-11-12
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi micasa-russia, I have replied your PM, please check and keep us updated in the thread if you have further concern.
2018-11-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_juQKVJJV2a7U Posted at 10-27 07:08
Activation Server Error(1112)

Hi there, sorry for the late response, may I know if you still own the drone? If yes, we are sorry to inform you that your drone is unable to be activated due to the following reason: Unfortunately, it was reported as stolen during transportation. We have already reported this case to the local police, and the police have filed the case, and currently, both the insurance company and the police are investigating. Please contact the party who sold you the drone for a refund. Sorry for any inconvenience caused.Thank you for your understanding, and have a nice day.
2018-11-13
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DJI Mindy
Administrator
Flight distance : 7 ft
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pianoplayer7 Posted at 11-12 15:26
For me, the only thing that worked was doing it manually. Since I could not connect to the Spark WiFi and my home’s WiFi at the same time, I had to switch back and forth between the two. Whenever it wanted me to connect to wireless, I connected to my home WiFi. When it wanted me to reconnect to the drone, I connected back to the drone. It was long and complicated, but it worked. Been using it for a few months with no problems. I have to go through the same basic process for every firmware update, but it is a lot shorter than the initial activation process.

Hi there, glad to know you have figured out your issue, the activation failure could be caused by different reasons, if you have any further concern, please keep us updated.
2018-11-13
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Mild
lvl.1
United States
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Doesn’t work for me either I tried two different ios phones and nothing it Samsung works but you can do it manually you don’t need to do scan
2018-11-22
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gencsinemacı
lvl.1
Turkey
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Hi,ı have the same problem with my Brandnew Spark.Can you help me?

SN:0ASDE9F0C10031
2018-12-21
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tmh31
lvl.1

Trinidad and Tobago
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Hello!
I have tried everything to activate my new spark - both connect via Drone and via RC. Both activate via 3G and via Wifi. Using my iPhone6S. Everything tells me activation failure.
Please help me.
The S/N is 0ASUF7J0020382
Thanks!

2018-12-24
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azaaza
New
Poland
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SOLUTION:  I had the same problem today. Brand new spark didn't want to connect during activation ("connection error ect. and later "activation error") (iPhone X ). I tried a few times. Than tried from another phone - Android (Huawei Pro20) - there were no problems at all :-). So I activated and firsT connected to spark via Android, then returned for regular play with IphoneX and it was OK.
2019-5-15
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azaaza
New
Poland
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I had the same problem today (2019-05-15). I tried a few times with my iPhone X. Than changed to Android Huawei 20Pro and problem solved :-). No problems with activation, I finished activation on Android and then returned to iPhoneX for regular play with spark.
2019-5-15
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azaaza
New
Poland
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guilhermydga Posted at 2017-9-24 09:48
It's not only you, my friend, I have the same problem with spark, I bought it in 5 days and I still can not activate it. There is another mavic topic where they have the same problem.

https://forum.dji.com/thread-113806-1-1.html

I had the same problem today (2019-05-15). I tried a few times with my iPhone X. Than changed to Android Huawei 20Pro and problem solved :-). No problems with activation, I finished activation on Android and then returned to iPhoneX for regular play with spark.
2019-5-15
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fansf4aea141
lvl.1
Flight distance : 6722 ft
United States
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DJI Natalia Posted at 2017-9-25 00:30
Thank you, we're reviewing your log now, will get back to you soon.

i need help.  i just got my air and getting this many mmay times
2019-12-16
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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fansf4aea141 Posted at 12-16 18:34
i need help.  i just got my air and getting this many mmay times

Hi. I am sorry for the trouble. May I know that concern you are having with your DJI Mavic Air? Are you have concern with the activation? Please keep us posted. Thank you.
2019-12-19
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djiuser_RIjAfrJ5TxAU
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United States
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guilhermydga Posted at 2017-9-24 20:23
This is the error that appears on Android and iOS[Image]

Even years later the problem persists
2020-3-26
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djiuser_RIjAfrJ5TxAU
New

United States
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DJI Paladin Posted at 2019-12-19 15:26
Hi. I am sorry for the trouble. May I know that concern you are having with your DJI Mavic Air? Are you have concern with the activation? Please keep us posted. Thank you.

I just purchased a Spark on Amazon, and it came in fully functional, just giving me this error repeatedly, this would be a less confusing issue except I am using the connection which I was to get this error right now on this page, what is the way to stop this?
2020-3-26
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djiuser_rAeSaXqy46OH
New

United States
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Support says the servers have issues and to try activating again tomorrow.
2020-3-26
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djiuser_ucQlEofxrAVX
New

United Kingdom
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Hi there! Can’t activate my spark combo on ihoneX. Why? What i need to do?
2020-3-26
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