DJI Mindy
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OSMOPETE Posted at 2017-10-10 00:22
Ok so DJI support took my serial numbers and authorised me to send it to my local repair centre. So I sent it a week ago and they have now come back to me asking for $500 to replace a faulty camera unit!! I explained that the unit is only 4 months old but they said the unit has China serial numbers and cannot be repaired locally. So why couldn't they just tell me that before I send it in for repair since they already had the serial number?
So instead of telling me to return it to the eBay seller I bough it from, they make me go to the trouble of packing and insured shipping to local service centre, and now I have to wait another two weeks to have it returned, so I can send it back to the eBay seller in China.
Pete, really sorry to read on this, DJI doesn't provide global warranty at the moment, did you send in the device to official repair center? If so, please leave me with the case number for more details, thank you. |
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