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Phantom 4 pro + controller battery poor charge
722 13 2017-9-25
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davawt
lvl.4
Flight distance : 4885 ft
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Hi there,
I stored my Phantom 4 pro + for a while (Weeks), then when I run it again and charged the remote control it stops at 3 lights.
I have tried several times still the same, any body help, I will try again to ask for help, maybe an administrator?
bye
Dave
2017-9-25
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DJI Susan
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Just to verify, do you charge the RC with original charger, right?
2017-9-26
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davawt
lvl.4
Flight distance : 4885 ft
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DJI Susan Posted at 2017-9-26 00:24
Just to verify, do you charge the RC with original charger, right?

Hi Susan,
Yes the original charger that came with the drone.
2017-9-26
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gdheff65
lvl.2
Flight distance : 2516 ft
United States
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I am having the same issue.
2017-9-26
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DJI Susan
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davawt Posted at 2017-9-26 00:28
Hi Susan,
Yes the original charger that came with the drone.

Sorry about this. It should be the hardware issue, please send it in for diagnosis and repair: http://www.dji.com/support.
2017-9-27
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DJI Susan
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gdheff65 Posted at 2017-9-26 05:06
I am having the same issue.

Sir, please refer above and send it in, the local team will help you.
2017-9-27
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davawt
lvl.4
Flight distance : 4885 ft
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United Kingdom
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DJI Susan Posted at 2017-9-27 02:59
Sorry about this. It should be the hardware issue,  please send it in for diagnosis and repair: http://www.dji.com/support.

Thank you Susan,
I live in the UK so I may give that option a miss, I may look around for a reasonable priced p4p controller but without the screen.
Thanks again for your help and advice, bye
Dave
2017-9-27
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gdheff65
lvl.2
Flight distance : 2516 ft
United States
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DJI Susan Posted at 2017-9-26 00:24
Just to verify, do you charge the RC with original charger, right?

Yes its the original
2017-9-27
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DJI Susan
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davawt Posted at 2017-9-27 04:27
Thank you Susan,
I live in the UK so I may give that option a miss, I may look around for a reasonable priced p4p controller but without the screen.
Thanks again for your help and advice, bye

Thanks for getting back to us. Did you buy the RC from local authorized dealer? If yes, the nearest service center is Netherlands. Generally, free of charge will be provided after our engineers received the unit and confirm the issue in warranty period, please kindly note.
2017-9-28
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DJI Susan
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Please contact the Support Team and send in the controller for further assistance: http://www.dji.com/support.
2017-9-28
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davawt
lvl.4
Flight distance : 4885 ft
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United Kingdom
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DJI Susan Posted at 2017-9-28 01:39
Please contact the Support Team and send in the controller for further assistance: http://www.dji.com/support.

Thank you for the information Susan,
I don’t know if the Dealer is a DJI authorized dealer Dealer ( Dronesforless )
I will get in touch and see what they say.
Thanks again for all your help, bye
Dave
2017-9-28
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DJI Susan
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davawt Posted at 2017-9-28 02:28
Thank you for the information Susan,
I don’t know if the Dealer is a DJI authorized dealer Dealer ( Dronesforless )
I will get in touch and see what they say.

You are welcome! Please feel free to contact us if you have more questions.
2017-10-4
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davawt
lvl.4
Flight distance : 4885 ft
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United Kingdom
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DJI Susan Posted at 2017-10-4 02:34
You are welcome! Please feel free to contact us if you have more questions.

Hi Susan,
I presume the dealer is Not Autherized as they have not replied to several emails from there contact page.
I will have to do as I said and just buy a std None display RC to get by for now, bye
Dave
2017-10-4
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DJI Susan
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davawt Posted at 2017-10-4 11:58
Hi Susan,
I presume the dealer is Not Autherized as they have not replied to several emails from there contact page.
I will have to do as I said and just buy a std None display RC to get by for now, bye

Dave, thanks for keeping us updated. Wish you have a great time on flying the drone.
2017-10-11
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