DJI Mindy
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fansefe450f2 Posted at 2017-9-25 23:29
Received my Mavic Pro on Thursday. Took it out for it's first flight on Saturday afternoon. I had a Phantom before, so I'm very familiar with DJI and how to fly the drone. Anyway, after updating the firmware I put it in beginner mode to get used to it. Hooked to the GPS satellites and took off. Brought the drone up about 12 feet and let it hover for about 15 seconds. At that point, I started to rotate the drone when it suddenly went rogue and took off on it's own. The remote controller was useless at this point. The Mavic increased altitude by a few feet, and went flying to the right. It finally stopped when it hit a tree. Damage was mostly cosmetic (scratches and a gap at the seam in the front) but the camera and gimbal aren't working. Needless to say, I was NOT a happy camper. I have the DJI Refresh insurance, but since this was a unit malfunction (rather than user-error), I'm not going to use the policy. Instead, I'm sending in my drone for them to run diagnostics on it, and then send me a replacement (since it was brand new).
I've heard lots of nightmare stories about DJI's customer service. So far, I can't complain. The rep I talked to was knowledgable and very helpful. My biggest concern is turnaround time, since I just spent over $1200 for a drone that crashed during the first minute of use. I'm really hoping DJI will exceed my expectations when it comes to getting this resolved in a timely manner. I will be sure to update this thread as things progress. Generally, you only hear about the bad experiences. So, hopefully DJI has been working to improve their customer service and this will be a good experience that I can share with everyone. Fingers crossed.
We sincerely apologize for the unfortunate experience with our product, we will try our best to get it addressed for you.
Could you please leave us with the case number so that we can check the status and keep an eye on it to make you receive it as soon as possible? |
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