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Phantom 4 Pro w DJI Goggles Flyaway!!
1405 4 2017-9-27
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fansdb0b7e6a
lvl.1
United States
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I had a Phantom 4 Pro flyaway using DJI Goggles. The Goggles can not be used with a screen and the Go App. I attempted to turn on the camera follow feature in the Goggles while in flight and lost connection. I was not able to reconnect so I hit the returned to home button. I waited 3mins as it beeped and it did not return home. I then tried unplugging and plugging in the Googles but nothing. I went to where the drone last was and it was no where to be found.


I then emailed DJI support 6 time asking for help. They sent me the same generic response to upload the flight data. The problem is there is no flight data on the Goggles. You can not fly the Phantom 4 Pro with the Goggles and the DJI Go App at the same time so how do I upload the flight records to the DJI Go App? Support does not read my emails and sends me the same response 6 times. Everyone needs to know how bad DJI Support is! Their failure to release working components has cost me $1,500 and they don't even have the courtesy to read a short email asking about the Goggles and they don't even acknowledge the Goggles.
2017-9-27
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DJI Susan
Administrator

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Sorry for the unpleasant experience. Just to verify, did you connect the controller via USB port? If yes, there will be flight records in Goggles.

Please download DJI Assistant 2 under Goggles page and export all the data for further analysis. Thanks for cooperation.
http://www.dji.com/dji-goggles/info#downloads
2017-9-27
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fansdb0b7e6a
lvl.1
United States
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DJI Susan Posted at 2017-9-27 19:01
Sorry for the unpleasant experience. Just to verify, did you connect the controller via USB port? If yes, there will be flight records in Goggles.

Please download DJI Assistant 2 under Goggles page and export all the data for further analysis. Thanks for cooperation.

Thanks, wish was sent to me when I emailed support.
2017-9-28
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Hail Damage 6
First Officer
Flight distance : 379570 ft
United States
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I am very sorry for you that is everyone's worst fear. Hopefully they help you out or you find your phantom. I realize it's too late but you can use both a tablet running the app as well as the goggles. Unfortunately not explained in the manual you need to get a hdmi to mini adapter for the cable that comes with the goggles then in the Dji app on the tablet settings choose enable usb and hdmi simultaneously. Good luck brother.
2017-9-28
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Olivier Vietti-
First Officer
Flight distance : 10169173 ft
Switzerland
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You are now part of a small fraction of people having lost their drone, you can find the cache of your data theft in the remote, but for you it is in glasses, it's probably the same way, look for : DJI / dji.pilot.pad / FlightRecord
2017-9-28
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