Good day! Please enable 4K recording for Xperia XZ Premium. Seriously please. Thanks.

Thank you for your feedback. The type of mobile device you have may not be among the list of those compatible with this unit. Try a different mobile device and always make sure that your firmware is up to date.

That's like asking a DJI customer to buy a new compartible phone. Not good when it's just a software issue.

DexterChua Posted at 2017-9-29 18:40
That's like asking a DJI customer to buy a new compartible phone. Not good when it's just a software issue.

Sorry that there are so many mobile devices in market and we are unable to make all of them compatible with our device, it is far more just a software issue but relates to the port of its system, appreciate your understanding.

I would suggest that DJI lists out which phones are fully compatible with 4K recording. By the way, I own a Samsung S8 plus and the latest firmware is still crashing the apps. I should have bought a normal gimbal. Pretty disappointing.

DexterChua Posted at 2017-9-29 23:27
I would suggest that DJI lists out which phones are fully compatible with 4K recording. By the way, I own a Samsung S8 plus and the latest firmware is still crashing the apps. I should have bought a normal gimbal. Pretty disappointing.

Here is the list that we have tested : Samsung S8, Galaxy S8, Galaxy S8 Plus, Samsung S7 Edge, Huawei P10, Huawei P10+, Huawei Mate 9, Huawei Mate 9 Pro, Mi Max, iPhone 7, iPhone 7 plus, iPhone 6S, iPhone 6S Plus, iPhone SE.
What is the APP version of your DJI Go?

Still using v3.1.8(615_go3_gpPhone) on S8+. No crash on this version. The latest version on Google Store will crash. Thanks.