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SYNCHING FLIGHTS PROBLEM since Sept 28th 2017
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CanonMax
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Ops... Since this afternoon DJI GO 4 app (v. 4.1.11) stops around 90% when Synching my last (3) flights... server down at the moment? (Tested on Apple iPad Pro 9,7", iPad Pro 12,9" and on my iPhone 7 all with iOS 11.0.1 installed...
Happy flying,

Max



2017-9-28
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CanonMax
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SYNCHING FLIGHTS PROBLEM as per Sept 28th 2017

Ops... Since this afternoon DJI GO 4 app (v. 4.1.11) stops around 90% when Synching my last (3) flights... server down at the moment? BTW not on Apple iPad Pro 9,7", iPad Pro 12,9" nor on my iPhone 7 all with iOS 11.0.1 installed...

Would love some help or an (DJI)answer...
Happy flying,



2017-9-28
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ALABAMA
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I synched this morning with no problems.
2017-9-28
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CanonMax
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ALABAMA Posted at 2017-9-28 07:12
I synched this morning with no problems.

Thank you for your reply...
Last time that I have been able to synch was until yesterday (my) afternoon...
I do hope more people will read and react...
2017-9-28
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CanonMax
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No change with DJI GO 4 app V. 4.1.12... what could be wrong?
2017-9-28
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CanonMax
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No change with DJI GO 4 app V. 4.1.12... what could be wrong?
2017-9-28
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DJI Elektra
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CanonMax Posted at 2017-9-28 22:42
No change with DJI GO 4 app V. 4.1.12... what could be wrong?

CanonMax, did you have solid internet? Please try to use mobile data to sync your flight record. If it doesn't work, please provide a screenshot and the version of your app.
2017-9-28
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CanonMax
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DJI Elektra Posted at 2017-9-28 23:47
CanonMax, did you have solid internet? Please try to use mobile data to sync your flight record. If it doesn't work, please provide a screenshot and the version of your app.

Hi Elektra...
I got a ROCKSOLID WiFi with download of 200 mbits and upload of 20-30 mbits/s....
I just tried to upload using mobile data on my phone and it also stopped...
It does however sync my latest flights... but on the screen (both with WiFi, my iPads Pro and my iPhone 7, all with iOS 11.0.1 it says "SYNC FAILED RETRY"
I alsways synch all flights... it stops around 92%....
When I sync 6 months all is OK (but then I am not sure if my older flightrecords will be gone.......

Would be nice if you could check... my account e-mail is the same as my e-mail here.

DETAILS:

DJI Phantom 4 Pro Model WM331A - Serial: 0AXDDCC - 0A20814 (January 8th 2017) flying in MODE 2
Aircraft Firmware: V 01.04.0602 (June 8th 2017)
Phantom 4 Pro Remote Controller (GL300F) Firmware: V 01.04.01.00 (June 8th 2017)
DJI GO 4 App iOS: V 4.1.12 (Sept `28th 2017)
DJI GS Pro App: V 1.6.0 (Aug 11th 2017) - Connected: V 03.02.35.05  Aug 11th 2017)

Flight Database: V. 00.00.01.05 (Aug 2017)
Basic App Fly Safe Database: V. 01.00.01.05 (Aug 2017)
Precise App Fly Safe Database: V. 01.00.01.05 (aug 2017)

Apple iPad Pro 9.7" 128GB iOS 11.0.1 (Sept 27th 2017)


SYNC FAILED

SYNC FAILED
2017-9-29
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CanonMax
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DJI Elektra Posted at 2017-9-28 23:47
CanonMax, did you have solid internet? Please try to use mobile data to sync your flight record. If it doesn't work, please provide a screenshot and the version of your app.

Hi...
It still stops synching at 93% when I try to synch all records....
2017-10-2
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DJI-Mark
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CanonMax Posted at 2017-9-29 12:15
Hi Elektra...
I got a ROCKSOLID WiFi with download of 200 mbits and upload of 20-30 mbits/s....
I just tried to upload using mobile data on my phone and it also stopped...

Can you try for a lesser time frame? Try for one month instead of all your flight data to see if this helps.
2017-10-2
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CanonMax
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DJI-Mark Posted at 2017-10-2 09:32
Can you try for a lesser time frame? Try for one month instead of all your flight data to see if this helps.


as I already stated: 1 month WORKS - 6 months WORKS... but as I am planning to change my iPad for the latest one (10,5") I would very much like to keep all flight records........
Please ask your engineers to check if they have the time...

Regards,

Max
2017-10-2
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CanonMax
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So I did the following experiment:

I deleted ALL flight record from one of my iPads...
Then I synced ALL again and at 93% the process STOPPED...
of my 266 flights, only 192 were synced
of the total flight Time of 35Hr 47 Min only 25Hr 30 Min remained
and of my flight distance remained only 79.180 M instead of 110.020 M

Growth of Value remained 412.622

I would very much like all my flight records back please...  

DJI... I think it could be your server... can I send someone of you a PM with my account-email?

Hope to hear soon... Max
2017-10-3
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DJI-Mark
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CanonMax Posted at 2017-10-3 04:49
So I did the following experiment:

I deleted ALL flight record from one of my iPads...

Hi, I am trying to get an answer for you on this point. Can you send me a personal message on your log in information? I will hit you back up once I have the right information.
2017-10-3
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DJI-Mark
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CanonMax Posted at 2017-10-3 04:49
So I did the following experiment:

I deleted ALL flight record from one of my iPads...

How are you trying to sync? Is  it through your Cell phone or through the computer connection?
2017-10-3
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CanonMax
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DJI-Mark Posted at 2017-10-3 07:05
How are you trying to sync? Is  it through your Cell phone or through the computer connection?

Through a very stable WiFi connection, Sir
2017-10-4
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CanonMax
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DJI-Mark Posted at 2017-10-3 06:53
Hi, I am trying to get an answer for you on this point. Can you send me a personal message on your log in information? I will hit you back up once I have the right information.

I just did that, thank you!
2017-10-4
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CanonMax
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DJI-Mark Posted at 2017-10-3 07:05
How are you trying to sync? Is  it through your Cell phone or through the computer connection?

Dear Mr. DJI Mark... I still have this sync problem... to be honest I cannot believe that the problem is on MY side... NONE of my Apple products (Two iPads and one iPhone) wi8ll synch more than 93%... I did this on my own WiFi network, which is VERY VERY fast, I tried my 4G/LTE network, also very fast and I tried on a WiFi network of a friend of mine, which is also very fast... It just did not work.... I kindly ask for help.
2017-10-6
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CanonMax
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DJI Elektra Posted at 2017-9-28 23:47
CanonMax, did you have solid internet? Please try to use mobile data to sync your flight record. If it doesn't work, please provide a screenshot and the version of your app.

Elektra... I still have this sync problem... to be honest I cannot believe that the problem is on MY side... NONE of my Apple products (Two iPads and one iPhone) wi8ll synch more than 93%... I did this on my own WiFi network, which is VERY VERY fast, I tried my 4G/LTE network, also very fast and I tried on a WiFi network of a friend of mine, which is also very fast... It just did not work.... I kindly ask for help.
2017-10-7
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DJI-Mark
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CanonMax Posted at 2017-10-6 23:56
Dear Mr. DJI Mark... I still have this sync problem... to be honest I cannot believe that the problem is on MY side... NONE of my Apple products (Two iPads and one iPhone) wi8ll synch more than 93%... I did this on my own WiFi network, which is VERY VERY fast, I tried my 4G/LTE network, also very fast and I tried on a WiFi network of a friend of mine, which is also very fast... It just did not work.... I kindly ask for help.

We did have servers down do to maintenance. Please try today. If it does not work, try through the Assistant 2 Software.
2017-10-9
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DJI Elektra
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CanonMax Posted at 2017-10-7 00:40
Elektra... I still have this sync problem... to be honest I cannot believe that the problem is on MY side... NONE of my Apple products (Two iPads and one iPhone) wi8ll synch more than 93%... I did this on my own WiFi network, which is VERY VERY fast, I tried my 4G/LTE network, also very fast and I tried on a WiFi network of a friend of mine, which is also very fast... It just did not work.... I kindly ask for help.

CanonMax, sorry for the late response, just back from vacation. Thanks for the information, I would forward it to our engineers.
2017-10-11
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sky wombat
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CanonMax if you Google 'DJI flights fail to fully synch' you'll find quite an extensive list of similar problem. Couldn't see an easy answer though. Good luck!
2017-10-12
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DJI Elektra
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CanonMax Posted at 2017-10-7 00:40
Elektra... I still have this sync problem... to be honest I cannot believe that the problem is on MY side... NONE of my Apple products (Two iPads and one iPhone) wi8ll synch more than 93%... I did this on my own WiFi network, which is VERY VERY fast, I tried my 4G/LTE network, also very fast and I tried on a WiFi network of a friend of mine, which is also very fast... It just did not work.... I kindly ask for help.

CanonMax, in order to locate the problem we need your DJI account, you can post here or PM me instead.
In addition, please provide your flight log. It is located in /sdcard/DJI/dji.go.v4/FlightRecord/SyncResult. Any question, please ask us for help.
2017-10-13
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KedDK
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For sure something is wrong, i noticed i did not have the log/reord of the flight claiming to be my "Top Altitude" flight, when syncing in order to retieve it something else got lost.
Tried to clear all logs and re-sync but result is still wrong, my speed record, 5km and 18 min. flight gone. :-(

Edit: actually it look like a whole month is missing from the list to the right.



09/09/2017 missing

09/09/2017 missing

after sync - 12./09/2017 disappeared!

after sync - 12./09/2017 disappeared!
2017-10-14
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DJI Elektra
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KedDK Posted at 2017-10-14 11:55
For sure something is wrong, i noticed i did not have the log/reord of the flight claiming to be my "Top Altitude" flight, when syncing in order to retieve it something else got lost.
Tried to clear all logs and re-sync but result is still wrong, my speed record, 5km and 18 min. flight gone. :-(

If you can not find your flight record, please give me your DJI account. Thanks for your support.
2017-10-16
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KedDK
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DJI Elektra Posted at 2017-10-16 22:48
If you can not find your flight record, please give me your DJI account. Thanks for your support.

Thank you Elektra, PM on the way.

It really is odd, your system eat my flights ...

Did a full factory reset inc. SD erase and set up things from the start, when done, doing a new Sync.
Here is the result, compare to the above pictures and you will see something is wrong.

Screenshot_2017-10-19-15-50-30.png
2017-10-19
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KedDK
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DJI Elektra Posted at 2017-10-13 00:27
CanonMax, in order to locate the problem we need your DJI account, you can post here or PM me instead.
In addition, please provide your flight log. It is located in /sdcard/DJI/dji.go.v4/FlightRecord/SyncResult. Any question, please ask us for help.

Think i might add, that "All" was selected in Sync settings and also my oldest flights is still there, look like it is something around Aug.-Sep. going wrong.
2017-10-19
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KedDK
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Now i begin to worry, just noticed that Sync even fail for you (DJI) in the end of the tutorial Susan link to in this thread :-/
2017-10-20
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DJI Elektra
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KedDK Posted at 2017-10-20 00:05
Now i begin to worry, just noticed that Sync even fail for you (DJI) in the end of the tutorial Susan link to in this thread :-/

Get your PM. I would reflect this situation for you. Please wait, thanks.
2017-10-20
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CanonMax
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KedDK Posted at 2017-10-19 06:28
Think i might add, that "All" was selected in Sync settings and also my oldest flights is still there, look like it is something around Aug.-Sep. going wrong.

I think you might have read my Posts... and seen my screenshots...
I also lost many flights and Horus.

I want to buy the jewelste iPad Pro... but Flights will be lost... I tried on my other iPad to delete flightrecord and re-sync but that was terrible

All my equipment work PERFECT... the drone, the RC, my iPads and iPhone. I have a wonderful quick and stable internet and WiFi.... the problem is at DJI’s servers...

Happy flying

Max
2017-10-20
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KedDK
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CanonMax Posted at 2017-10-20 11:53
I think you might have read my Posts... and seen my screenshots...
I also lost many flights and Horus.

Yes i have followed your problem, hopefully DJI find a solution for you.

I was when i noticed one of my flights disappear in front of my eyes during a Sync i looked up your thread to confirm something strange was going on. I had just taken the first screenshot to show the odd "Top altitude" and the missing flight for the day of that flight when doing the Sync.
After doing a total reset and reflash/setup of RC it got totally strange.
2017-10-20
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CanonMax
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KedDK Posted at 2017-10-20 12:12
Yes i have followed your problem, hopefully DJI find a solution for you.

I was when i noticed one of my flights disappear in front of my eyes during a Sync i looked up your thread to confirm something strange was going on. I had just taken the first screenshot to show the odd "Top altitude" and the missing flight for the day of that flight when doing the Sync.

Die they solve you’re problem?
2017-10-22
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KedDK
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CanonMax Posted at 2017-10-22 00:00
Die they solve you’re problem?

I have not got anymore answers so have not tried to check again, but guess at this point it can't get much worse so just a moment. :-)
2017-10-22
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KedDK
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CanonMax Posted at 2017-10-22 00:00
Die they solve you’re problem?

No change, cleared all local records, synced and has same status all over as the last screenshot above. :-/
2017-10-22
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AidanKless
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Please connect the ios device to PC and view DJI GO sandbox using itunes.  DJISyncLog_yyyy-MM-dd_[hh-mm-ss].txt log file locates at DJI GO sandbox, Documents/Tmp folder. Plz send the log file to us.
2017-10-23
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CanonMax
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AidanKless Posted at 2017-10-23 07:20
Please connect the ios device to PC and view DJI GO sandbox using itunes.  DJISyncLog_yyyy-MM-dd_[hh-mm-ss].txt log file locates at DJI GO sandbox, Documents/Tmp folder. Plz send the log file to us.

May I ask who you are, please?
2017-10-23
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CanonMax
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AidanKless Posted at 2017-10-23 07:20
Please connect the ios device to PC and view DJI GO sandbox using itunes.  DJISyncLog_yyyy-MM-dd_[hh-mm-ss].txt log file locates at DJI GO sandbox, Documents/Tmp folder. Plz send the log file to us.

a screenshot of what you mean would be very helpfull.... thank you
2017-10-23
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KedDK
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KedDK Posted at 2017-10-22 00:11
I have not got anymore answers so have not tried to check again, but guess at this point it can't get much worse so just a moment. :-)

Hi again, the other day my flight records was back again, think they are all there even a some detail have changed, my top altitude is still wrong but closer (only around 100m) more than the real takeoff height.

I think   AidanKless is intern DJI person, eventually check your sync logs for confidential information and upload it some other place than here and PM him.

Hopefully your logs get sorted out too now.
2017-10-24
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CanonMax
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KedDK Posted at 2017-10-24 13:05
Hi again, the other day my flight records was back again, think they are all there even a some detail have changed, my top altitude is still wrong but closer (only around 100m) more than the real takeoff height.

I think   AidanKless is intern DJI person, eventually check your sync logs for confidential information and upload it some other place than here and PM him.

Lucky you!
I still lost 70 flights... mainly of my former DJI Phantom's 3 PRO...
I am on the point of buying the newest iPad Pro 10,5" but I want ALL flights I ever made back on my Flightrecords...
we'll see...

take care,

Max
2017-10-26
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DJI Elektra
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CanonMax Posted at 2017-10-23 11:55
a screenshot of what you mean would be very helpfull.... thank you

The log is located in /sdcard/DJI/dji.go.v4/FlightRecord/SyncResult. Please enter your phone and find the log files.
2017-10-29
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CanonMax
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DJI Elektra Posted at 2017-10-29 20:24
The log is located in /sdcard/DJI/dji.go.v4/FlightRecord/SyncResult. Please enter your phone and find the log files.


you mean... I need to look on the SD card itself???????????????

I still lost more thatn 70 flightrecords on your servers........

2017-11-2
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