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SYNCHING FLIGHTS PROBLEM since Sept 28th 2017
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CanonMax
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Flight distance : 8097838 ft
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DJI Elektra Posted at 2017-10-29 20:24
The log is located in /sdcard/DJI/dji.go.v4/FlightRecord/SyncResult. Please enter your phone and find the log files.


you mean... I need to look on the SD card itself???????????????

I still lost more thatn 70 flightrecords on your servers........

2017-11-2
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DJI Elektra
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CanonMax Posted at 2017-11-2 05:46
you mean... I need to look on the SD card itself???????????????

I still lost more thatn 70 flightrecords on your servers........

Please try to find the logs and send them to us. We would help you locate the problem. Thanks for your help.
2017-11-2
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CanonMax
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Flight distance : 8097838 ft
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DJI Elektra Posted at 2017-11-2 23:35
Please try to find the logs and send them to us. We would help you locate the problem. Thanks for your help.

You mean they are on the SD CARD itself???
2017-11-4
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DJI Elektra
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CanonMax Posted at 2017-11-4 12:57
You mean they are on the SD CARD itself???

If you use ios system, you need to use itune and find the "FlightRecords" file.
2017-11-6
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Michael Stoute
First Officer
Flight distance : 3495003 ft
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I have the same problem, it only sync 195 of the 492 flights.
1 month no problem, 6 months no problem, sync all gives a fail at 95%
ios go app 4.1.15 or android 4.1.9 makes no difference.
i think the problems are on the DJI servers.
2017-11-6
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CanonMax
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Michael Stoute Posted at 2017-11-6 07:01
I have the same problem, it only sync 195 of the 492 flights.
1 month no problem, 6 months no problem, sync all gives a fail at 95%
ios go app 4.1.15 or android 4.1.9 makes no difference.

Could The Netherlands be the problem
2017-11-6
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KedDK
Captain
Flight distance : 1133038 ft
Denmark
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CanonMax Posted at 2017-11-6 23:46
Could The Netherlands be the problem

Just noticed https://forum.dji.com/thread-121082-1-1.html i really thought this was solved for you too long time ago. :-(
2017-11-25
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CanonMax
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KedDK Posted at 2017-11-25 02:14
Just noticed https://forum.dji.com/thread-121082-1-1.html i really thought this was solved for you too long time ago. :-(

Not at all... and is seems I am not the only one with this problem.
I just bought this lovely Apple iPad 10,5" to use it flying my drone... but it is very sad, that there is something that keeps me from getting ALL my flights back...
I have sent flightrecords, screenshots... and went to have my eyes check... nothing wrong with the latter
2017-11-26
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CanonMax
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CanonMax Posted at 2017-11-26 13:54
Not at all... and is seems I am not the only one with this problem.
I just bought this lovely Apple iPad 10,5" to use it flying my drone... but it is very sad, that there is something that keeps me from getting ALL my flights back...
I have sent flightrecords, screenshots... and went to have my eyes check... nothing wrong with the latter



Interesting... this is a screenshot from this thread... the screenshot is from a INSTRUCTION VIDEO from DJI itself... (you can find it in this thread) and it is EXACTLY what I get on my Apple products when syncing Flightrecords... of my 267 flights I get 194 back... "SYNC FAILED. RETRY" which I of course did around 80 times... NO CHANGE...
You know about my problem... you answered... I have send my account info... but nothing changed yet...

Kindest regards,

Max
2017-11-29
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KedDK
Captain
Flight distance : 1133038 ft
Denmark
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CanonMax Posted at 2017-11-29 02:13
[view_image]

Interesting... this is a screenshot from this thread... the screenshot is from a INSTRUCTION VIDEO from DJI itself... (you can find it in this thread) and it is EXACTLY what I get on my Apple products when syncing Flightrecords... of my 267 flights I get 194 back... "SYNC FAILED. RETRY" which I of course did around 80 times... NO CHANGE...

Yes it is worrying, i also noticed that ending.

And for sure the fault is at DJI somewhere as my trouble was solved without me doing anything special, really hope that they get it fixed for you too soon.
2017-11-29
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gt40
Captain
Flight distance : 1525922 ft
United States
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Wiskey Tango Foxtrot, this thing doesn't work for me either.
2017-12-3
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