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your app's precise fly safe database is too low
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Jo__McFly
lvl.3
Flight distance : 203130 ft
Germany
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I'm getting a msg to update precise fly safe database when I connect the Spark (Ipad mini 2 WiFi )

"your App's precise fly safe database is too low"

IOS App (latest)
DJI Assistent 2 (latest)
Firmware .600

what can i do?

App deleted and new installed
Firmware is new and clean installed with latest DJI Assistent 2

IMG_20170929_195852-1040x584.jpg
2017-9-29
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Charles Adams
Second Officer
Flight distance : 294528 ft
United States
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I'm speculating here.  I'm unfamiliar with this error, so don't have direct experience.  Just some questions and ideas that may help to resolve this issue.

When you are connecting to the RC or the spark, are you tying up your only path to the internet  (your wifi, is now consumed by your spark)?  I would have thought that the app would require the update once you start it, even before you connect to the rc or spark, and that it would perform the required update while connected to the internet, as long as you have an active internet connection.

Another thing that I might try if I were facing this error is that I would get to the point where you are at in your picture, I would shut off the RC and/or Spark, I would wait for the device to establish it's connection to the internet, and then I would hit OK and see if it performs the update automatically.
2017-9-29
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ps01
Captain
Flight distance : 3035282 ft
United States
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DJI just released a new version of the geofencing database .. Make sure that you are connected to internet and press OK
2017-9-29
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Kloo Gee
Captain
Flight distance : 13588848 ft
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United States
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Are you getting an error when you hit OK on this screen?  If so, can you post that?
2017-9-29
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Jr 5542
lvl.4
United States
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I had the same message this morning before flight and just hit ignore.I was planning on updating when i get home when connected to home wifi but i could not get the message to pop up again.
2017-9-29
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jyc
Captain
Flight distance : 2016339 ft
Canada
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I got the message today in the field, I had no Internet access so I hit Ignore. When I got home to get the pop up again I had to turn on the Spark, the RC and connect my tablet as if I were to fly. And I finally got it updated.
2017-9-29
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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I also had to update my NFZ database today and I can already anticipate many posts tomorrow reporting that altitude and distance are limited suddenly and "out of the blue". No, it does not come "out of the blue". Not updating the NFZ database is one of the very common reasons why distance and altitude limitations automatically will apply.
2017-9-29
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daveddo
lvl.2
Flight distance : 158009 ft
United States
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It’s a bad translation. It means that the version number of your NFZ database is too low and you need to update it.
2017-9-29
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DJI Susan
Administrator

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Agree with 3#. Please have a try and make sure the update is successful.
2017-9-29
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Jr 5542
lvl.4
United States
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I cannot get the update to pop up from the dji go app.
2017-9-29
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Jo__McFly
lvl.3
Flight distance : 203130 ft
Germany
Offline

funny ... same Problem

Wifi connected to Internet >> starting DJI Go >> doesn't get this pop up

WiFi connected to RC >> starting DJI Go >> Pop Up " Fly Safe Database ... " >> swap to Wifi connected to Internet >> click "ok" >> nothing is coming up

i have this problem sinc update to DJI Go 4.1.12
2017-9-29
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bety
Captain
Flight distance : 1097644 ft
Vietnam
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The same problem, since update DJI go 4 v4.1.12.
I uninstalled and reinstalled the app, the message always appears and impossible to synchronize flight data, failure about 80 %.
2017-9-30
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daveddo
lvl.2
Flight distance : 158009 ft
United States
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I imagine those who use phones instead of tablets will have an easier time with this.

I was getting ready to fly today and the error message popped up - I have unlimited data so I just hit next and it downloaded over mobile data.
2017-9-30
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
Offline

For me it worked well with DJI Assistant which is anyway the most comfortable method for updating (except for RC).
2017-9-30
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Jo__McFly
lvl.3
Flight distance : 203130 ft
Germany
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with DJI Assistent the Database Update was successfully ... but the Pop Up is still coming up

Pop Up message is "App's Database is to low'
>> Apps Database! not AC ...
2017-9-30
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aleReimondo
lvl.1
Flight distance : 81775 ft
Argentina
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Same issue here with Mavic Pro, last version of DJI Go 4.

A Precise Fly Safe Database update required. Please update as soon as possible to ensure your flight safety.
[Ignore] [Update Now]

I press the [Update Now] and the app ignores me :-(
Do nothing and the dialog appears later.
2017-9-30
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BobD
lvl.4
Germany
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aleReimondo Posted at 2017-9-30 06:18
Same issue here with Mavic Pro, last version of DJI Go 4.

A Precise Fly Safe Database update required. Please update as soon as possible to ensure your flight safety.

The IOS GO 4 App didn't work so I connected to the DJI Assistant on my PC and it updated immediately
2017-9-30
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aleReimondo
lvl.1
Flight distance : 81775 ft
Argentina
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aleReimondo Posted at 2017-9-30 06:18
Same issue here with Mavic Pro, last version of DJI Go 4.

A Precise Fly Safe Database update required. Please update as soon as possible to ensure your flight safety.

A new update for DJI Go 4... downloaded, updated and now the [Update Now] button works as expected
2017-9-30
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miktan66
lvl.1
Australia
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I am using a iPad Mini 4, I had to connect the iPad to My Phone Via personal HotSpot (Bluetooth), Then when I connect the iPad to the Spark via Wifi then the update now button appeared when I hit ok.
2017-9-30
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Jo__McFly
lvl.3
Flight distance : 203130 ft
Germany
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this workaround is not working for me ... my Android Phone doesnt have Hotspot via Bluetooth
2017-9-30
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ACW
Captain
Flight distance : 13838848 ft
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United Kingdom
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Go into the GO 4 app general settings (...) - at the bottom you will see the option 'about' - tap this and it will bring up all of the versions that you are currently on. The latest version on IOS for 'precise app fly database' is 01.00.01.06 following the successful update of the NFZ geo fencing. if it states .05 next to the PRECISE database (not basic which is still 01.00.01.05) then you are flying on the out of date NFZ and will experience range restrictions. You need to be connected to a strong WiFi connection and update by tapping allow. Leave it to do it's thing which can take several minutes and I'd suggest doing this with either an iPhone/Smartphone or using DJI Assistant 2 on a Mac/PC.
2017-9-30
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Jo__McFly
lvl.3
Flight distance : 203130 ft
Germany
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i dont know why but it doesnt work ...

without RC connected, connected to Internet i can check for a new Version of the Database, but nothing appears.

2017-10-1
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fans99d24711
lvl.3
United States
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Same thing happened to me. Ipad mini 4 wifi only. Funny enough the only way I got it to work was connect the remote to the aircraft, connect the Ipad to the remote via OTG and leave Ipad connected to wifi internet. Funny enough the "unsupported" OTG solves another problem for DJI.
2017-10-1
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Jo__McFly
lvl.3
Flight distance : 203130 ft
Germany
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fans99d24711 Posted at 2017-10-1 06:03
Same thing happened to me. Ipad mini 4 wifi only. Funny enough the only way I got it to work was connect the remote to the aircraft, connect the Ipad to the remote via OTG and leave Ipad connected to wifi internet. Funny enough the "unsupported" OTG solves another problem for DJI.

yes ... thanks
the unsupported way with OTG is the key ...
DJI .... please can you explain how to do without the unsupported OTG Cable?

2017-10-1
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mtnlandpix
Captain
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United States
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I updated to 4.1.12 this morning on my iPhone CE and my iPad Mini 2.  I use the iPad Mini 2 with my P4, and the iPhone CE with my Spark.  When I flew my P4, I got the message that I must update the NFZ database.  I went back in the house for wifi and followed the directions.  Update was successful.  When I flew my Spark, I did not get the NFZ update message.  Shouldn't I have gotten the NFZ update message on my Spark also?
2017-10-1
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grahambrockie
lvl.1
Flight distance : 42346 ft
United Kingdom
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Charles Adams Posted at 2017-9-29 10:37
I'm speculating here.  I'm unfamiliar with this error, so don't have direct experience.  Just some questions and ideas that may help to resolve this issue.

When you are connecting to the RC or the spark, are you tying up your only path to the internet  (your wifi, is now consumed by your spark)?  I would have thought that the app would require the update once you start it, even before you connect to the rc or spark, and that it would perform the required update while connected to the internet, as long as you have an active internet connection.

when the message appears, click so you can connect to your internet wifi is on, once its downloaded click back onto the djigo app and finish the install off there. took me a couple of shots but I got there
hope this helps
2017-10-3
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fans99d24711
lvl.3
United States
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grahambrockie Posted at 2017-10-3 07:03
when the message appears, click so you can connect to your internet wifi is on, once its downloaded click back onto the djigo app and finish the install off there. took me a couple of shots but I got there
hope this helps

Doesnt quite work that smooth for everyone. I don’t know why when it’s ipad mini 4 with latest software.
2017-10-4
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fansc1b6f1a3
lvl.2
United States
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Fire up the Spark as normal, preferably at home where you have wifi.  When you get this message, go ahead and hit update.  You should get taken back to the intro screen of the dji app with a box advising you to connect to wifi internet. Go to settings and switch to the wifi network. Go back to the app (do not close app at any point in these steps, just minimize it), and hit Download.  Once downloaded you will get a prompt to connect to the aircraft. Go back to settings and select the Spark RC wifi. Go back to the app and select Install / Update .  It will take a while to start installing.  Be patient.
2017-10-5
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fansc1b6f1a3
lvl.2
United States
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fansc1b6f1a3 Posted at 2017-10-5 06:35
Fire up the Spark as normal, preferably at home where you have wifi.  When you get this message, go ahead and hit update.  You should get taken back to the intro screen of the dji app with a box advising you to connect to wifi internet. Go to settings and switch to the wifi network. Go back to the app (do not close app at any point in these steps, just minimize it), and hit Download.  Once downloaded you will get a prompt to connect to the aircraft. Go back to settings and select the Spark RC wifi. Go back to the app and select Install / Update .  It will take a while to start installing.  Be patient.

Has anyone tried the update using an OTG connection instead of the wifi connection and leaving the wifi connection on an internet capable connection?  Might work without all the switching back and forth?
2017-10-5
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djiuser_jAlksnx
lvl.1
Flight distance : 25000 ft
Montenegro
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fansc1b6f1a3 Posted at 2017-10-5 06:44
Has anyone tried the update using an OTG connection instead of the wifi connection and leaving the wifi connection on an internet capable connection?  Might work without all the switching back and forth?

Yup Ive tried this, update downloads ok but the install never goes past 0%.

Any ideas for a fix?
How will this affect flying?
2017-10-6
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heliman
First Officer
Denmark
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I have just emptied a full spark battery trying everything to get the fly safe database updated.
Could you please summarize a working procedure for me?

Using ipad 9.7” (wifi only model)
Turning on spark and rc
Starting app, it says I need to update.
I connect to my wifi hotspot instead of the rc and say OK in the go app.
Nothing happens.
I connect to the rc wifi. Nothing happens.
I go to general settings about. Fly safe databases both are at 01.00.01.05.
I press “Check for update.”
It says “Checking for update.” for about one second.
Nothing more happens.
Versions keep being 01.00.01.05
I’m stuck

2017-10-17
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Bristol9
lvl.2
United Kingdom
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I’m in the same boat, kinda!

I’ve managed to update my iPhone which now shows:

     Basic App Fly Safe Database. -  Version 01.0001.05
     Precise App Fly Safe Database. -  Version 01.0001.07

However, my iPad and iPad Mini won’t update from 01.0001.05. I’ve tried deleting and reinstalling the Go 4 app but still no joy.
2017-10-17
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DJI Elektra
Administrator
China
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Bristol9 Posted at 2017-10-17 12:22
I’m in the same boat, kinda!

I’ve managed to update my iPhone which now shows:

Bristol, please tell me the version of your app. A screenshot about this situation is needed. Thanks.
2017-10-17
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m1n1s
Second Officer
Flight distance : 319915 ft
United Kingdom
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I have the same problem also , the software needs to be connected to the Spark and also the internet at the same time which is not possible on a non-cellular device?


i'm on Ipad Pro ios 11 , dji go 4.1.12

2017-10-18
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DJI Elektra
Administrator
China
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m1n1s Posted at 2017-10-18 00:03
I have the same problem also , the software needs to be connected to the Spark and also the internet at the same time which is not possible on a non-cellular device?

Thanks for your info. I will reflect this situation.
2017-10-18
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Bristol9
lvl.2
United Kingdom
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DJI Elektra Posted at 2017-10-17 22:06
Bristol, please tell me the version of your app. A screenshot about this situation is needed. Thanks.

Screenshots from iPhone and iPad. Both using iOS 11.
C2CC3419-B49B-4E7A-AD00-F7BF6D9C484E.jpeg
54D7B27B-1A28-40D2-9CDC-DC5FDA6A7DD5.jpeg
2017-10-21
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DJI Elektra
Administrator
China
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Bristol9 Posted at 2017-10-21 03:53
Screenshots from iPhone and iPad. Both using iOS 11.

Get your message. It was forwarded to our engineers.
2017-10-23
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AidanKless
lvl.2
Hong Kong
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please try the following steps:
1、connect the iPad/iphone with spark
2、then disconnect the spark with app, connect app to network;
3、 connect spark with app again, then app will show the upgrade message.
2017-10-26
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heliman
First Officer
Denmark
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Ok. And then what?
I have gotten nowhere.
2017-10-26
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Bristol9
lvl.2
United Kingdom
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No progress here either.
2017-10-27
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