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Crash boom bang - advice please
558 6 2017-9-29
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Rusty Iron
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Australia
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My fault entirely. I was using course lock, flying past a tree and yawing to keep it in the frame. I didn't realise the ground was rising and the Mavic suddenly turned into a lawn mower. Which, unsurprisingly, it isn't very good at. Broken main casing around the rear left leg. Gimbal knocked out of its seat. Pretty severe impact first with the grass, then with hard ground.

Here's my concern - I bought my Mavic from an ebay seller. I purchased the Care Refresh before activating the drone and got confirmation from DJI that it was valid. It doesn't expire until March next year. But because I bought it from the ebay seller, and not direct from DJI, will that affect my insurance?

And, because I am in Western Australia, will DJI repair it in Australia, or will it have to go all the way back to DJI China?

2017-9-29
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Rusty Iron
lvl.4
Australia
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EDIT; Just reviewed the footage again. I didn't hit the ground, I flew it sideways into another tree with low hanging branches. Not paying enough attention to the direction I was flying in.
2017-9-29
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DJI Susan
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Just to verify, where did you buy the DJI Care Refresh? Could you offer me the aircraft serial number? I'd like to check.
2017-9-29
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Rusty Iron
lvl.4
Australia
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DJI Susan Posted at 2017-9-29 23:59
Just to verify, where did you buy the DJI Care Refresh? Could you offer me the aircraft serial number? I'd like to check.

Hi Susan
I bought the Care Refresh online from DJI. Agreement number RYL3NGAPFDSTMUV9

A/C serial number is 08QDE2T0120555
Gimbal serial number is 092DDAR00202KV
2017-9-30
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hallmark007
Captain
Flight distance : 6794423 ft
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Ireland
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You should have no problem with your care refresh, this is the sor of thing it’s there for, hopefully you will be back flying soon.
Good luck.
2017-9-30
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Sportbike_Pilot
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Flight distance : 9919245 ft
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United States
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"I purchased the Care Refresh before activating the drone and got confirmation from DJI that it was valid."

If you secured the CR before activation then you should be good to go. Warranty expires 1 yr from date of CR purchase is my understanding.

2017-9-30
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DJI Susan
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Rusty Iron Posted at 2017-9-30 00:56
Hi Susan
I bought the Care Refresh online from DJI. Agreement number RYL3NGAPFDSTMUV9

Confirm that your DJI Care Refresh is valid in Australia. You can check it from here: https://repair.dji.com/en/djicare/coverage

If you need to use the refresh in AU, just contact our support to start a case, and they will help you. No worries.
2017-10-9
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