fans3a2d0a33
lvl.1
United States
Offline
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Same thing happened to me. I purchased in IPad mini4, which is recomended by DJI. When I tried to connect it, the App won't recognize the device and it has the new IOS 11. I called DJI, after a while of testing, redownloading reconnecting, powering off/on, they determined it was the IOS 11 causing the issue. Of course I was annoyed and asked why the top drone company isn't compatible with one of the top mobile device manufacturers with their latest firmware updates. They agreed and said that they know about the issue and their technicians are dilligently working on a solution. I was able to get out of him that the update may come as soon as next week (10/20/2017). You better believe that I will be back on the phone with them if this doesn't happen. Hope this gives you some hope. |
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