D-DWL
Second Officer
Flight distance : 2136716 ft
United Kingdom
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xtremeflyer Posted at 2017-10-3 07:02
Again you are being idiot and making comments that dont help, if you dont like what I am saying tough. DJI have agents all over the world who sell on there behalf and DJI offer the Technical Support hence why there is a number to call to speak to them to try resolve your issues with your DJI product or email of cause. The supplier I bought it from doesnt offer tech support and referred me to DJI. The supplier is in the same boat as me, he is trying to deal with the fall out DJI has caused and not getting any support or info from DJI re this issue. He cant give me a refund because the 2 week period of refund set by DJi has elapsed because DJI have not been open or honest about the issue with anyone.
Your contract is with the seller not DJI. Under UK consumer law if a product is faulty you are entitled for a full refund within a 30 day period, regardless of what DJI might tell you!
"Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you buy your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period. "
"If you are outside the 30-day right to reject, you have to give the retailer one opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described. You can state your preference, but the retailer can normally choose whichever would be cheapest or easier for it to do.
If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction if you wish to keep the product."
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