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Unable To Log In With iOs
816 7 2017-10-4
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FLYBIGSKY
lvl.2
United States
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[size=14.666666984558105px]I tried to fly my Mavic today, but could not log into the GO4 App with either my iPhone 6+ or my iPad air2. The email and password blocks are grayed out so that I can't even begin to enter my info. Has anyone else experienced this?[size=14.666666984558105px]I am running the latest software iOs 11 on both devices.
[size=14.666666984558105px]I hope someone can help here.
2017-10-4
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DJI Thor
Administrator
Flight distance : 13602 ft
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You might need to click the block until the keyboard shows. I have no problem with my iPhone 7+.
If still no success, would you mind using the screen record function of iOS 11 to record the operating procedure video for me to check? Appreciate it.
2017-10-5
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MDJ
lvl.3
United Kingdom
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I had a similar problem with my iPad after the recent update to the Go4 app.  I read somewhere online that you need to repeatedly try tapping on the screen all around the work password and eventually it will work.  I think one of the suggestions was that slightly below the word passwprd works best.  I tried this and eventually it worked.  I would suggest trying this.
2017-10-5
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Montfrooij
Captain
Flight distance : 1934931 ft
Netherlands
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Yes, I had this also.
Just keep trying. After some time it worked.
2017-10-5
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Notabeginner
lvl.2
United Kingdom
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Montfrooij Posted at 2017-10-5 01:15
Yes, I had this also.
Just keep trying. After some time it worked.

I also had a similar problem with my iPad mini 2 after the recent update to the Go4 app. When I launced the DJI GO 4 App it displayed a DJi promotional video and I was prompted to either sign into my DJI Account or sign-up I tried to log into account and got a couple of errors that my username and password were not correct. So I logged into my account over internet and eliminated the username password error after about 10 tries it finally logged into account you just have to keep trying.  
2017-10-5
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m4x5
lvl.1
United States
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Cant log in on a iPhone 7+ as of 12/18/2018 What the F ck is the problem Dji. I hate you guy
2018-12-18
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m4x5
lvl.1
United States
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cannot log on with an iPhone 7 . You guys suck
2018-12-18
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m4x5
lvl.1
United States
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cannot log on with an iPhone 7 .  
2018-12-18
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