My first post was more or less praising DJI customer support for the response I received when I originally started my repair case.. Now it has morphed into a nightmare. The case was paid the $79 deductible, I was sent the return label through UPS to be sent to California and felt that having DJI Care Express was going to have a great turn around. That was a month ago. Now there seems to be a second case number that was created the same day for the very same drone which isn’t listed under the DJI Care Refresh and wants me to pay the $79 deductible, again. After trying to check repair progress, neither case has progressed to the drone being received (even though I have a tracking confirmation of delivery) but the original case does show it was paid the deductible. I’ve chatted twice over the past few weeks with the response of “we will get it fixed and express the repair.” Today I received yet another invoice for the unpaid case number which sternly states “This is the second attempt..”. I don’t know who’s counting but that was probably the 6th email.. Maybe a Mod can help. I’m out of ideas to get this issue taken care of. Original Case# - CAS-959835-T9F9M8 Second Case# - CAS-959831-L2T4T6 UPS Tracking # - 1ZE80E409093814871 |