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I cannot post ... I verified my email but it only gave me 2 points.

DJIUser777 Posted at 2017-10-9 00:07
I cannot post ... I verified my email but it only gave me 2 points.

Welcome to DJI Forum. With more points, you can post soon. Also, please feel free to contact us if you have any questions.

i cant post new case.  but my control of phantom 4 has 12 weeks in repair I'm desperate I do not know what to do. and they still do not give it back to me. I have 12 weeks talking with technical support and they always tell me that in 2 days I send my tracking. but I simply do not receive my control.

fanseee10edb Posted at 2017-10-12 15:10
i cant post new case.  but my control of phantom 4 has 12 weeks in repair I'm desperate I do not know what to do. and they still do not give it back to me. I have 12 weeks talking with technical support and they always tell me that in 2 days I send my tracking. but I simply do not receive my control.

CAS-771976-H2T5F0 This is the case number right?
We sympathize with your situation and sincerely apologize for the trouble caused. The package was delivered twice but all failed, the case has been escalated to local logistics team to look into, we will have someone to contact you soon, please wait patiently, hope the problem will get sorted out soon.