DJI Mindy
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Sakis04 Posted at 2017-10-18 17:17
Hello,
I am having a similar issue here. i ordered a Mavic Pro on 08/28/2017 and a few days later the New Mavic Pro "Platinum" was announced. Once this happened I contacted support to see if I could actually upgrade to the Platinum, but was told I wasn't able to; due to the fact that it was already prepared for shipment. I was then told later in the week via email that I should refuse the package and wait for the refund and then place a new order. The problem was that I got the email for the refusal after I already received the package. in the mail. so what I did was I shipped the package right back to the address from which the label had on there 17301 Edwards Road, Cerritos CA 90703 on the same day I received the package on 09/01/2017. There was also a phone # 818-235-0788 on the shipping label which I try calling thinking it may be a number in which I can actually get some phone support (No luck, just a VM for a Dun King) then I call 818-235-0789 which they always direct me to onlinesupport.
Sakis, we are sorry to read on your experience.
Have you sent email to onlinesales@dji.com and got any response?
If not, please provide me your order number and shipping label which you shipped back. We will do our best to assist, thank you. |
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