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£49 to send Spark back? MODS pls check
885 24 2017-10-9
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ped078
Second Officer
Flight distance : 565794 ft
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Hi guys, I'm sending my Spark for repair after countless GPS / Compass errors.
I have Care refresh but it's asking me to pay £49?! , I just want it repairing, it's less than 2 months old.

Have I missed something on thier website?

Ped
2017-10-9
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ped078
Second Officer
Flight distance : 565794 ft
United Kingdom
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UPDATE
I have opened a case CAS-1080700-X4R9Z6

Is there any way I can speed up the repair, I have Care Refresh.

Black Box https://drive.google.com/open?id=0B-EyHUoX3Tc6ZDQyYUV6akpWSDg

EDIT the drone has NEVER been crashed or mishandled.

2017-10-9
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jcwconsulting
lvl.3
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United States
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good luck, dude - hopefully it's resolved in a satisfactory manner for you
2017-10-9
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I am Sparkacus
lvl.4
Flight distance : 94626 ft
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I hope they clarify the change to as I have Refresh too.  
2017-10-9
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DJI-Mark
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ped078 Posted at 2017-10-9 10:09
UPDATE
I have opened a case CAS-1080700-X4R9Z6

Where did you send the aircraft to be repaired? Did you ship back the aircraft yet?
2017-10-9
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ACW
Captain
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Unless it is a manufacturer defect with the AC the care refresh will require an upfront payment (excess) - it's essentially an insurance policy for accidental damage.
2017-10-9
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ped078
Second Officer
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DJI-Mark Posted at 2017-10-9 11:56
Where did you send the aircraft to be repaired? Did you ship back the aircraft yet?

I'm waiting for a shipping label.
2017-10-9
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DJI Mindy
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ped078 Posted at 2017-10-9 12:45
I'm waiting for a shipping label.

DJI Care Refresh Express is available in some regions, if you request DJI Care Refresh Express, you will need to pay 49$ in advance.
I've seen you didn't select DJI Care Refresh Express in the end, the shipping label will the sent to you within 48 hours, we will evaluate the drone when it arrives and then the quotation will be sent to you. Appreciate your patience.
2017-10-9
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ped078
Second Officer
Flight distance : 565794 ft
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DJI Mindy Posted at 2017-10-9 18:44
DJI Care Refresh Express is available in some regions, if you request DJI Care Refresh Express, you will need to pay 49$ in advance.
I've seen you didn't select DJI Care Refresh Express in the end, the shipping label will the sent to you within 48 hours, we will evaluate the drone when it arrives and then the quotation will be sent to you. Appreciate your patience.

Quotation? its 2 months old & under warranty, it's NEVER been crashed, it's faulty.
2017-10-9
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DJI Diana
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ped078 Posted at 2017-10-9 22:20
Quotation? its 2 months old & under warranty, it's NEVER been crashed, it's faulty.

No worries, the drone will be evaluated by the engineers after it arrives, it will be covered by warranty if it's product malfunction and within the warranty period.
2017-10-9
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ped078
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Thanks Diana.
2017-10-10
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DJI Thor
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You are welcome. Let us know if there are any other needs, we are glad to help.
2017-10-10
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ped078
Second Officer
Flight distance : 565794 ft
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DJI Thor Posted at 2017-10-10 01:39
You are welcome. Let us know if there are any other needs, we are glad to help.

Thank you.
2017-10-10
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ped078
Second Officer
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DJI Diana Posted at 2017-10-9 22:34
No worries, the drone will be evaluated by the engineers after it arrives, it will be covered by warranty if it's product malfunction and within the warranty period.

Do you know when it will be collected? I've boxed it up with the supplied shipping label.
2017-10-11
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DJI Diana
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ped078 Posted at 2017-10-11 22:39
Do you know when it will be collected? I've boxed it up with the supplied shipping label.

Sorry,  have you contacted the UPS? I would recommend you contact them directly.
2017-10-11
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ped078
Second Officer
Flight distance : 565794 ft
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DJI Diana Posted at 2017-10-11 23:44
Sorry,  have you contacted the UPS? I would recommend you contact them directly.

It doesn't say.
1ZR54Y139151832504 is the tracking number.
2017-10-12
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DJI Mindy
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ped078 Posted at 2017-10-12 01:01
It doesn't say.
1ZR54Y139151832504 is the tracking number.

Here is the process of repair process.
When the case was created, the shipping label will be sent to you within 48 hours, then you can contact UPS with the shipping label to send in the package.
Please contact UPS to deliver the package, thanks.
2017-10-12
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ped078
Second Officer
Flight distance : 565794 ft
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DJI Mindy Posted at 2017-10-12 01:14
Here is the process of repair process.
When the case was created, the shipping label will be sent to you within 48 hours, then you can contact UPS with the shipping label to send in the package.
Please contact UPS to deliver the package, thanks.

Thank you, getting collected today.
2017-10-12
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ped078
Second Officer
Flight distance : 565794 ft
United Kingdom
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DJI Mindy Posted at 2017-10-12 01:14
Here is the process of repair process.
When the case was created, the shipping label will be sent to you within 48 hours, then you can contact UPS with the shipping label to send in the package.
Please contact UPS to deliver the package, thanks.

Thank you, getting collected today.
2017-10-12
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DJI Mindy
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ped078 Posted at 2017-10-12 02:14
Thank you, getting collected today.

OK, please keep us updated if you need any assistance during the repair process.
2017-10-12
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DJI Mindy
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ped078 Posted at 2017-10-12 02:14
Thank you, getting collected today.

OK, please keep us updated if you need any assistance during the repair process.
2017-10-12
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ped078
Second Officer
Flight distance : 565794 ft
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DJI Diana Posted at 2017-10-9 22:34
No worries, the drone will be evaluated by the engineers after it arrives, it will be covered by warranty if it's product malfunction and within the warranty period.

CAS-1080700-X4R9Z6

Is there any update?

Thanks.
2017-10-18
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DJI Mindy
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ped078 Posted at 2017-10-18 06:59
CAS-1080700-X4R9Z6

Is there any update?

Hello, Sir, the package has arrived in facility, and is waiting for registering in our system, I will help to expedite the process, appreciate your patience.
2017-10-18
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ped078
Second Officer
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DJI Mindy Posted at 2017-10-18 20:22
Hello, Sir, the package has arrived in facility, and is waiting for registering in our system, I will help to expedite the process, appreciate your patience.

Hi, spark is back from repair, it had a new circuit board which has a different serial number, when I connected it to the remote it asked me if I want to buy care refresh (which I already have) , does my care refresh carry over to this circuit board?

Regards
2017-10-27
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DJI Mindy
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ped078 Posted at 2017-10-27 01:00
Hi, spark is back from repair, it had a new circuit board which has a different serial number, when I connected it to the remote it asked me if I want to buy care refresh (which I already have) , does my care refresh carry over to this circuit board?

Regards

Please send email to djicare@dji.com with the old and new serial number and case number as well, my colleague will assist, thank you.
2017-10-27
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