Hi guys, I'm sending my Spark for repair after countless GPS / Compass errors.
I have Care refresh but it's asking me to pay £49?! , I just want it repairing, it's less than 2 months old.

Have I missed something on thier website?

Ped

UPDATE
I have opened a case CAS-1080700-X4R9Z6

Is there any way I can speed up the repair, I have Care Refresh.

Black Box https://drive.google.com/open?id=0B-EyHUoX3Tc6ZDQyYUV6akpWSDg

EDIT the drone has NEVER been crashed or mishandled.

good luck, dude - hopefully it's resolved in a satisfactory manner for you

I hope they clarify the change to as I have Refresh too.  

ped078 Posted at 2017-10-9 10:09
UPDATE
I have opened a case CAS-1080700-X4R9Z6

Where did you send the aircraft to be repaired? Did you ship back the aircraft yet?

Unless it is a manufacturer defect with the AC the care refresh will require an upfront payment (excess) - it's essentially an insurance policy for accidental damage.

DJI-Mark Posted at 2017-10-9 11:56
Where did you send the aircraft to be repaired? Did you ship back the aircraft yet?

I'm waiting for a shipping label.

ped078 Posted at 2017-10-9 12:45
I'm waiting for a shipping label.

DJI Care Refresh Express is available in some regions, if you request DJI Care Refresh Express, you will need to pay 49$ in advance.
I've seen you didn't select DJI Care Refresh Express in the end, the shipping label will the sent to you within 48 hours, we will evaluate the drone when it arrives and then the quotation will be sent to you. Appreciate your patience.

DJI Mindy Posted at 2017-10-9 18:44
DJI Care Refresh Express is available in some regions, if you request DJI Care Refresh Express, you will need to pay 49$ in advance.
I've seen you didn't select DJI Care Refresh Express in the end, the shipping label will the sent to you within 48 hours, we will evaluate the drone when it arrives and then the quotation will be sent to you. Appreciate your patience.

Quotation? its 2 months old & under warranty, it's NEVER been crashed, it's faulty.

ped078 Posted at 2017-10-9 22:20
Quotation? its 2 months old & under warranty, it's NEVER been crashed, it's faulty.

No worries, the drone will be evaluated by the engineers after it arrives, it will be covered by warranty if it's product malfunction and within the warranty period.

Thanks Diana.

ped078 Posted at 2017-10-10 00:51
Thanks Diana.

You are welcome. Let us know if there are any other needs, we are glad to help.

DJI Thor Posted at 2017-10-10 01:39
You are welcome. Let us know if there are any other needs, we are glad to help.

Thank you.

DJI Diana Posted at 2017-10-9 22:34
No worries, the drone will be evaluated by the engineers after it arrives, it will be covered by warranty if it's product malfunction and within the warranty period.

Do you know when it will be collected? I've boxed it up with the supplied shipping label.

ped078 Posted at 2017-10-11 22:39
Do you know when it will be collected? I've boxed it up with the supplied shipping label.

Sorry,  have you contacted the UPS? I would recommend you contact them directly.

DJI Diana Posted at 2017-10-11 23:44
Sorry,  have you contacted the UPS? I would recommend you contact them directly.

It doesn't say.
1ZR54Y139151832504 is the tracking number.

ped078 Posted at 2017-10-12 01:01
It doesn't say.
1ZR54Y139151832504 is the tracking number.

Here is the process of repair process.
When the case was created, the shipping label will be sent to you within 48 hours, then you can contact UPS with the shipping label to send in the package.
Please contact UPS to deliver the package, thanks.

DJI Mindy Posted at 2017-10-12 01:14
Here is the process of repair process.
When the case was created, the shipping label will be sent to you within 48 hours, then you can contact UPS with the shipping label to send in the package.
Please contact UPS to deliver the package, thanks.

Thank you, getting collected today.

DJI Mindy Posted at 2017-10-12 01:14
Here is the process of repair process.
When the case was created, the shipping label will be sent to you within 48 hours, then you can contact UPS with the shipping label to send in the package.
Please contact UPS to deliver the package, thanks.

Thank you, getting collected today.

ped078 Posted at 2017-10-12 02:14
Thank you, getting collected today.

OK, please keep us updated if you need any assistance during the repair process.

ped078 Posted at 2017-10-12 02:14
Thank you, getting collected today.

OK, please keep us updated if you need any assistance during the repair process.

DJI Diana Posted at 2017-10-9 22:34
No worries, the drone will be evaluated by the engineers after it arrives, it will be covered by warranty if it's product malfunction and within the warranty period.

CAS-1080700-X4R9Z6

Is there any update?

Thanks.

ped078 Posted at 2017-10-18 06:59
CAS-1080700-X4R9Z6

Is there any update?

Hello, Sir, the package has arrived in facility, and is waiting for registering in our system, I will help to expedite the process, appreciate your patience.

DJI Mindy Posted at 2017-10-18 20:22
Hello, Sir, the package has arrived in facility, and is waiting for registering in our system, I will help to expedite the process, appreciate your patience.

Hi, spark is back from repair, it had a new circuit board which has a different serial number, when I connected it to the remote it asked me if I want to buy care refresh (which I already have) , does my care refresh carry over to this circuit board?

Regards

ped078 Posted at 2017-10-27 01:00
Hi, spark is back from repair, it had a new circuit board which has a different serial number, when I connected it to the remote it asked me if I want to buy care refresh (which I already have) , does my care refresh carry over to this circuit board?

Regards

Please send email to djicare@dji.com with the old and new serial number and case number as well, my colleague will assist, thank you.