Hi All,

This is my first post on the forum so please be patient. I recently purchased the Inspire 1 which is fantastic (so far...).

I recorded my first movie (in 4k) onto the Lexar 16gb micro sd card provided by DJI along with a few photos. On transferring the photos and movie onto my Macbook Pro Retina, the photos open ok, however, I am unable to open the .Mov file. I'm running Yosemite and have tried VLC, DivX, Quicktime etc. but none of them seem to be able to open the video.

My question is this- is it not working simply becuase the Macbook Pro is not a 4k display? Or is the Micro SD card provided not up to recording in 4k?

Most likely I'm just being an idiot but any advice would be greatly appreciated. And please, I am a lowly consumer so please be a little tech friendly with your responses!

Cheers,

Ollzzz

Maybe your video is not finished. If it's with one video, than return the SD card to the camera, power on the inspire, wait a minute, and power it off. It should finish the video.

good luck

Sky

Skywolf007 Posted at 2015-4-9 01:11
Maybe your video is not finished. If it's with one video, than return the SD card to the camera, pow ...

Thanks for your reply sky-

I followed your advice but with no improvement. I made another very short video in 4k to see if the first video was corrupted but again, none of the above software is able to read the .Mov file.

Any other suggestions welcome!

O

FictitiousPerso Posted at 2015-4-9 01:50
try using DVDfab app or change the format to MP4

See that's the strange thing, I keep trying to change it from mov to mp4 in the pilot app settings menu but it immediately reverts to mov format as soon as I close and open settings-

I also looked for the DVDfab app in the app store but it seems to relate to burning disks rather than 4k playback- clearly I'm no technician like you lot!!

Will keep plugging away

Dude, turn everything on ... record 10 seconds of video and check if the files are ok. Hope that helps.

Record a short clip, upload it to dropbox or something and send us a link...

jonlip Posted at 2015-4-9 10:54
Record a short clip, upload it to dropbox or something and send us a link...

Hi Guys,

Just wanted to say thanks for all your help, I managed to resolve the problem by simply changing the Micro SD card to a faster Sandisk one! Weird that that should seem to be the problem but hey hoo, works beautifully now!

Thanks again,

Ollzzz