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Network not available when downloading offline map
501 5 2017-10-14
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jake daniel
lvl.2
Flight distance : 136312 ft
Mauritius
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Hi all. am getting a network not acalaible error whem trying to download offline map and this since i update with the latest firmware. have someone got a solution for this?
2017-10-14
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DJI Elektra
Administrator
China
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Daniel, did you try to use the mobile data of your device? Can you provide a screenshot about this situation? Please try to reinstall your app and see if it can work well. And I would recommend you save your files before reinstalling. Thanks.
2017-10-14
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Anthony566
First Officer
Flight distance : 2488944 ft
United Kingdom
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I have the same issue with my Samsung S7 ....  but my crystalsky which is on an older SW version works just fine.
2017-10-17
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DJI Elektra
Administrator
China
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Anthony566 Posted at 2017-10-17 03:15
I have the same issue with my Samsung S7 ....  but my crystalsky which is on an older SW version works just fine.

What is the version of your app? Did you try the methods above?
2017-10-17
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Anthony566
First Officer
Flight distance : 2488944 ft
United Kingdom
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DJI Elektra Posted at 2017-10-17 03:24
What is the version of your app? Did you try the methods above?


Hi I am using 4.1.10 and yes i did try the sugestions above.

But please note that my 5.5 CrystalSky was able to download the offline maps without any issues at all using the current CS version.
2017-10-17
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DJI Elektra
Administrator
China
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Anthony566 Posted at 2017-10-17 04:22
Hi I am using 4.1.10 and yes i did try the sugestions above.

But please note that my 5.5 CrystalSky was able to download the offline maps without any issues at all using the current CS version.

I see. Thanks for your attention. The situation will be forwarded to our engineers.
2017-10-17
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