Hi guys!

I just paid for my drone to be repaired by DJI with case CAS-1062626-R5Z2P8 and am nervous how long it will take to repair. Has anyone had experiences repairing and how long it took to get it back?

My manager asked for me if I can perform a job for him asap and I dont know what ETA to give him. Is it possible to have the repair expedited with a solid date? I'm a little stressed about it.


Thanks in advance =)

Hi, William, it usually takes 3-5 working days for repair and test and then 2 working days to ship out from facility.
I will leave a message to local repair team to speed up the progress, but I cannot guarantee the date, thanks for your understanding and hope you will receive it soon.

DJI Mindy Posted at 2017-10-16 23:20
Hi, William, it usually takes 3-5 working days for repair and test and then 2 working days to ship out from facility.
I will leave a message to local repair team to speed up the progress, but I cannot guarantee the date, thanks for your understanding and hope you will receive it soon.

thanks for the clarification Mindy =)   have a great day

William_Nguyen Posted at 2017-10-16 23:37
thanks for the clarification Mindy =)   have a great day

You are welcome, you too, have a nice day.

For my case, CAS-1067648-J8M7N0, it has been nothing but a nightmare dealing with. I was told this time-frame as well, and after over three weeks now they sent back my drone (still broken) and lost my camera and remote. I had to call five separate times, as well as demand speaking to a manager twice, one of those times I was hung up on, and I've also chatted four times and emailed twice (I still haven't heard back from the emails. I have missed three shoots because of this, which pretty much is over half the cost of the drone and X5S to begin with. They sent me a camera and remote that weren't mine, they had different serial numbers and were visibly worn. That on top of the fact it took two and a half weeks to get the wrong equipment (that's still broken) back to me, is ridiculous. I've been a loyal customer, we have the Inspire 1 and 2, abut that clearly doesn't make a difference. I'm extremely frustrated with DJI, this is unacceptable.

If you are in Australia, you are better off to send to rise above. They are very professional dji retailer and repairer.

DTK Posted at 2017-10-23 11:35
If you are in Australia, you are better off to send to rise above. They are very professional dji retailer and repairer.

Thanks for your positive feedback. Glad you have this impression on the service.

In-Flight Studi Posted at 2017-10-23 08:44
For my case, CAS-1067648-J8M7N0, it has been nothing but a nightmare dealing with. I was told this time-frame as well, and after over three weeks now they sent back my drone (still broken) and lost my camera and remote. I had to call five separate times, as well as demand speaking to a manager twice, one of those times I was hung up on, and I've also chatted four times and emailed twice (I still haven't heard back from the emails. I have missed three shoots because of this, which pretty much is over half the cost of the drone and X5S to begin with. They sent me a camera and remote that weren't mine, they had different serial numbers and were visibly worn. That on top of the fact it took two and a half weeks to get the wrong equipment (that's still broken) back to me, is ridiculous. I've been a loyal customer, we have the Inspire 1 and 2, abut that clearly doesn't make a difference. I'm extremely frustrated with DJI, this is unacceptable.

Feel bad about your situation. If I were you, I felt angry, either. We would follow the case and check the details for you.

Hello, I still haven't heard back or had a solution to this problem. It's been almost a month now.

Will ACCC offer any assistance?