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Cannot stream facebook live with cellular connection
2186 14 2017-10-17
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Jase
lvl.1
Flight distance : 433005 ft
Australia
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Hi, Just wondering if anyone has any ideas why i cannot stream facebook live with a cellular connection.


It does the countdown, but then just stays on "connecting" and nothing happens.


I am using a IPhone 8 plus and have a good 4g cellular connection and a enabled cellular data for both apps.
The only time i have been able to get it to work is at home when i am on WiFi?


I have deleted and reinstalled both apps with no luck.


If i just try facebook live without using the dji app, it works fine with the cellular connection i have.  


any ideas?  


Thanks
2017-10-17
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DJI Thor
Administrator
Flight distance : 13602 ft
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If you could use the live stream when connecting WiFi, then it would not tend to be the app's issue. Please try to restart the phone, and make sure that the internet is enabled for DJI GO 4. If it doesn't work, please provide me with the screenshot of the interface when it stops connecting. Thank you.
2017-10-17
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Jase
lvl.1
Flight distance : 433005 ft
Australia
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DJI Thor Posted at 2017-10-17 22:19
If you could use the live stream when connecting WiFi, then it would not tend to be the app's issue. Please try to restart the phone, and make sure that the internet is enabled for DJI GO 4. If it doesn't work, please provide me with the screenshot of the interface when it stops connecting. Thank you.

Hi, thanks for your response.  

I tried restarting the phone and made sure the internet connection was enabled with no luck.  I still just stays on the "connecting" screen

This is a screen shot of the screen

Thankyou

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2017-10-19
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DJI Thor
Administrator
Flight distance : 13602 ft
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Jase Posted at 2017-10-19 16:20
Hi, thanks for your response.  

I tried restarting the phone and made sure the internet connection was enabled with no luck.  I still just stays on the "connecting" screen

Thanks for your feedback, I had forwarded this situation to our engineers to look into, will reply you once I hear from them.
2017-10-20
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Sr RK
New
Spain
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Same kind of issue here.
Dji OSMO +, DJi GO app, iPhone 6 with iOS 11.xx
Everything fine until it starts the countdown to connect to Facebook Live but it keeps on "connecting" status
and never resolve it.

Any clue will be appreciated.

2017-10-20
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fans11d4b5e7
New

United States
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Question— I have an iPad mini 4 with just WiFi, can I use my iPhone to the Mini with WiFi access for my Mavic controller?  Is it reliable?  When your flying, do you need WiFi access all the time?
2017-10-20
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HWCM
Second Officer
Flight distance : 5484997 ft
United States
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i have the same issue. Iphone 6 and Android Google Pixel XL
2017-10-20
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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I read something about in on another forum: "Facebook changed their rules on using the API".

Livestreaming via Facebook-app does work, livestreaming via third party software doesn't work. A work arround is using the custom RTMP-server... In DJI Go there is no option to do so for as far as I know!
2017-10-21
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Jase Posted at 2017-10-19 16:20
Hi, thanks for your response.  

I tried restarting the phone and made sure the internet connection was enabled with no luck.  I still just stays on the "connecting" screen

Jase, would you please help us confirm the firmware version for your drone and DJI GO 4 app version? Which may help us locate the issue. Thank you very much!
2017-10-22
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Sr RK Posted at 2017-10-20 13:19
Same kind of issue here.
Dji OSMO +, DJi GO app, iPhone 6 with iOS 11.xx
Everything fine until it starts the countdown to connect to Facebook Live but it keeps on "connecting" status

Would you please help me confirm the firmware of OSMO + and the dji go app version number?
Besides, please upload a screenshot for the "Connecting" page, or film a small video showing the situation.
We'll do a test on our end as well and trying to figure it out.
2017-10-22
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Jase
lvl.1
Flight distance : 433005 ft
Australia
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DJI Natalia Posted at 2017-10-22 01:12
Jase, would you please help us confirm the firmware version for your drone and DJI GO 4 app version? Which may help us locate the issue. Thank you very much!

Hi, thanks for looking into this for me.   I have attached some screen shots with the current versions for my drone and the dji go 4 app.

thanks



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2017-10-22
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Jase Posted at 2017-10-22 02:58
Hi, thanks for looking into this for me.   I have attached some screen shots with the current versions for my drone and the dji go 4 app.

thanks

Thank you very much, we'll test it on our end and come back to you for the news, appreciate your patience!
2017-10-22
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Jase
lvl.1
Flight distance : 433005 ft
Australia
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DJI Natalia Posted at 2017-10-22 18:39
Thank you very much, we'll test it on our end and come back to you for the news, appreciate your patience!

Hi, just wondering if you have had any luck with finding a solution or been able to replicate this facebook live streaming problem I am having?

thanks

2017-10-29
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AidanKless
lvl.2
Hong Kong
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We have received your feedback,we will fix this issue  in next releases.
2017-11-6
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ramphulakhil123yahoo.com
New

Mauritius
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HI ,

I am having same exact issue with DJI go App , it says connecting but never really connects . Can anyone please assist me or forward me with a link that can help .

Thanks
2020-3-23
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